Experience

Vincom Retail JSC

• Vietnam
• Real Estate
• 1 - 100 Employee

• Mall Manager

  • Feb 2022 - Oct 2022



N KID GROUP - tiNiWorld

• Vietnam
• Retail
• 1 - 100 Employee

• Operations Manager

  • Apr 2014 - Dec 2021

  - Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators. - Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved. - Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department - Set up &… Show more - Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators. - Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved. - Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department - Set up & implement plan base on assigned revenue & profit target. - Organize extraordinary & periodically meetings to monitor & implement business activities for center. - Recommend the solutions to achieve allocated sales target for each center. Show less - Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators. - Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved. - Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department - Set up &… Show more - Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators. - Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved. - Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department - Set up & implement plan base on assigned revenue & profit target. - Organize extraordinary & periodically meetings to monitor & implement business activities for center. - Recommend the solutions to achieve allocated sales target for each center. Show less



Sony

• Entertainment Providers
• 700 & Above Employee

• Customer Service Manager

  • Sep 2013 - Mar 2014

  Customer order management and inquiry process with promptly responding, acknowledging and resolving customer complaints. Tracking and working with SONY system. Training, manage and develop employee in Customer Service Department. Back-up order management report. Order confirmation, handling of delivery schedule, shipping preparation. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service… Show more Customer order management and inquiry process with promptly responding, acknowledging and resolving customer complaints. Tracking and working with SONY system. Training, manage and develop employee in Customer Service Department. Back-up order management report. Order confirmation, handling of delivery schedule, shipping preparation. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Show less Customer order management and inquiry process with promptly responding, acknowledging and resolving customer complaints. Tracking and working with SONY system. Training, manage and develop employee in Customer Service Department. Back-up order management report. Order confirmation, handling of delivery schedule, shipping preparation. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service… Show more Customer order management and inquiry process with promptly responding, acknowledging and resolving customer complaints. Tracking and working with SONY system. Training, manage and develop employee in Customer Service Department. Back-up order management report. Order confirmation, handling of delivery schedule, shipping preparation. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Show less



Viettel Telecom

• Internet Publishing
• 700 & Above Employee

• Head Of Sales

  • Feb 2010 - Aug 2013

  - Manage and ensure the store's monthly sales target. - Manage store standards, company image. - Monitor marketing and promotional activities. Inventory management. - Manage and supervise store staff. - Ensure the store consistently delivers the company's Customer Service standards to meet or exceed customer expectations and satisfaction. - Manage and ensure the store's monthly sales target. - Manage store standards, company image. - Monitor marketing and promotional activities. Inventory management. - Manage and supervise store staff. - Ensure the store consistently delivers the company's Customer Service standards to meet or exceed customer expectations and satisfaction.