Amber Hoffman
Live Operations & Technical Producer at Arkane Studios- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Ryan Moroz
Amber is a true hero when it comes to gaming QA. She is that rare individual who views quality testing as a craft rather than just a job. While working on Aion as a Senior tester, she had an unrivaled understanding of the project and passion for her work that helped the online game run smoothly week after week. Her organization and experience meant that bugs were found early, tasks were executed quickly, and our players could experience painless maintenance periods. On top of that, she's also accurate and concise in communication, clear and firm with her informed recommendations, and ultimately dedicated to the success of the project. Plus, she is personable and has a great sense of humor. I highly recommend her to anyone seeking first class QA.
Jeff Daily
I had the privilege of managing Amber while working on both Aion and WildStar. She has a phenomenal work ethic she strives for consistency and efficiency in her testing, bug writing and test plan creation tasks. On Aion, she played a key role in helping to create a higher level of quality of the game that is published. In WildStar she helped to manage small qa strike teams to test key parts of the game. Amber is definitely a key asset for any team she works with.
Ryan Moroz
Amber is a true hero when it comes to gaming QA. She is that rare individual who views quality testing as a craft rather than just a job. While working on Aion as a Senior tester, she had an unrivaled understanding of the project and passion for her work that helped the online game run smoothly week after week. Her organization and experience meant that bugs were found early, tasks were executed quickly, and our players could experience painless maintenance periods. On top of that, she's also accurate and concise in communication, clear and firm with her informed recommendations, and ultimately dedicated to the success of the project. Plus, she is personable and has a great sense of humor. I highly recommend her to anyone seeking first class QA.
Jeff Daily
I had the privilege of managing Amber while working on both Aion and WildStar. She has a phenomenal work ethic she strives for consistency and efficiency in her testing, bug writing and test plan creation tasks. On Aion, she played a key role in helping to create a higher level of quality of the game that is published. In WildStar she helped to manage small qa strike teams to test key parts of the game. Amber is definitely a key asset for any team she works with.
Ryan Moroz
Amber is a true hero when it comes to gaming QA. She is that rare individual who views quality testing as a craft rather than just a job. While working on Aion as a Senior tester, she had an unrivaled understanding of the project and passion for her work that helped the online game run smoothly week after week. Her organization and experience meant that bugs were found early, tasks were executed quickly, and our players could experience painless maintenance periods. On top of that, she's also accurate and concise in communication, clear and firm with her informed recommendations, and ultimately dedicated to the success of the project. Plus, she is personable and has a great sense of humor. I highly recommend her to anyone seeking first class QA.
Jeff Daily
I had the privilege of managing Amber while working on both Aion and WildStar. She has a phenomenal work ethic she strives for consistency and efficiency in her testing, bug writing and test plan creation tasks. On Aion, she played a key role in helping to create a higher level of quality of the game that is published. In WildStar she helped to manage small qa strike teams to test key parts of the game. Amber is definitely a key asset for any team she works with.
Ryan Moroz
Amber is a true hero when it comes to gaming QA. She is that rare individual who views quality testing as a craft rather than just a job. While working on Aion as a Senior tester, she had an unrivaled understanding of the project and passion for her work that helped the online game run smoothly week after week. Her organization and experience meant that bugs were found early, tasks were executed quickly, and our players could experience painless maintenance periods. On top of that, she's also accurate and concise in communication, clear and firm with her informed recommendations, and ultimately dedicated to the success of the project. Plus, she is personable and has a great sense of humor. I highly recommend her to anyone seeking first class QA.
Jeff Daily
I had the privilege of managing Amber while working on both Aion and WildStar. She has a phenomenal work ethic she strives for consistency and efficiency in her testing, bug writing and test plan creation tasks. On Aion, she played a key role in helping to create a higher level of quality of the game that is published. In WildStar she helped to manage small qa strike teams to test key parts of the game. Amber is definitely a key asset for any team she works with.
Experience
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Arkane Studios
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France
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Computer Games
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200 - 300 Employee
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Live Operations & Technical Producer
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Jan 2023 - Present
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Live Operations Producer
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Jan 2022 - Jan 2023
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Quality Assurance Supervisor
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Mar 2019 - Jan 2022
• Developed and promoted a strong quality-first culture that encouraged qualitative feedback and early adoption of test-driven development• Authored test suites and testing schedules to ensure adherence to delivery deadlines• Advocated for the department, communicated successes, challenges, and points of view and championed consistent processes• Was responsible for resource management, maintenance and conservation of defect tracking databases, and archiving• Volunteered for large-scale projects in collaboration with other departments (intrastudio and externally) Show less
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Quality Assurance Lead
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Mar 2016 - Mar 2019
• Assisted in the successful launch of Prey, Prey: Mooncrash, and Prey: Typhon Hunter• Identified and recruited test talent and oversaw onboarding and integration of new team members• Coordinated and helped direct off-site QA partners, helping ensure efficient and thorough testing and reporting
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Embedded Quality Assurance Tester
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Dec 2014 - Mar 2016
• Established departmental standards and workflow pipelines• Identified and promoted QA best practices by partnering with Production and Development leadership
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Bethesda Game Studios
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United States
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Computer Games
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300 - 400 Employee
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Quality Assurance Supervisor
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Mar 2019 - Feb 2021
• Implemented processes and polices to better restructure day-to-day operations • Provided regular, quality feedback, annual reviews, and mentoring across all levels, and outside of discipline, on test processes and best practices • Coached testing talent and partnered with HR to develop career ladders and promote team members • Implemented processes and polices to better restructure day-to-day operations • Provided regular, quality feedback, annual reviews, and mentoring across all levels, and outside of discipline, on test processes and best practices • Coached testing talent and partnered with HR to develop career ladders and promote team members
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NCSOFT
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South Korea
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Computer Games
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300 - 400 Employee
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Senior Quality Assurance Tester
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Dec 2012 - Oct 2014
• Created and executed test cases and test plans for sanity, smoke, and regression testing while leading other members of a strike team • Tested all of NCSOFT’s products including web services and Customer Support tools• Assisted in the successful launch of WildStar• Constructed the core framework for NCSOFT’s comprehensive QA resource spaces in Confluence• Developed and maintained NCSOFT’s QA training and information resources• Synchronized the Aion North American/European TestTrack Pro database with the Aion Korean TestTrack Pro database and improved defect entering standards• Compiled metrics and testing results into organized reports for internal use and sharing with other teams • Initiated and executed a MediaWiki to Confluence migration project for Network Operations• Worked closely with Development, Localization, Production, Operations, Community, and Customer Support Show less
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Quality Assurance Tester
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Jul 2009 - Dec 2012
• Assisted in the successful launch of Aion, City of Heroes, Lineage II, and Guild Wars 2• Traveled internationally to perform Gold Master on-site testing for Aion’s European launch• Tested Aion clients for multiple territories including English, French, and German builds• Assisted in developing NCSOFT’s comprehensive QA resource space in MediaWiki• Assisted with migration of information from MediaWiki to Confluence information space• Improved defect entering standards for Aion North American TestTrack Pro database Show less
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THQ
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United States
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Computer Games
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200 - 300 Employee
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Quality Assurance Tester
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Jul 2008 - Oct 2008
• Performed console testing on Nintendo Wii, Sony PlayStation 3 and PlayStation 2, and Microsoft Xbox 360 • Performed console testing on Nintendo Wii, Sony PlayStation 3 and PlayStation 2, and Microsoft Xbox 360
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Education
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2005 - 2008
Collins College
Bachelors of the Arts, Game Design
Community
