Experience

Lenovo PCCW Solutions

• Hong Kong
• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Analyst

  • Sep 2020 - Present

  - Manage vendor operation team to ensure application system meets user operation standard - Track SLA performance and review processes of vendor operation team - Monthly reporting of system availability performance - Provide guidance to team members and users related to system features - Ensure audit compliance of system e.g. user access control/review - Approve software patches/configurations prior to deployment in Production environment - Manage vendor operation team to ensure application system meets user operation standard - Track SLA performance and review processes of vendor operation team - Monthly reporting of system availability performance - Provide guidance to team members and users related to system features - Ensure audit compliance of system e.g. user access control/review - Approve software patches/configurations prior to deployment in Production environment



StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior System Analyst

  • Mar 2013 - Aug 2020

  - Plan and coordinate actions for operation team in IT projects e.g. Disaster recovery exercise - Manage and assist in setting up helpdesk support for enquiries and incident reporting by users - Handle user escalation relating to system usability and operation team performance - Coordinate with related IT teams and business users in resolving system issues to meet SLA - Evaluate potential solutions and make recommendations on system capabilities to resolve business issues - Create system user guides and conduct training for users Show less



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Application Integration Engineer

  • Feb 2007 - Mar 2013

  A) Enterprise Application Integration Services Engineer at Atos (Feb 2007 – Current) - Possess more than 5 years of experience in providing 24 x 7 standby operation support on service oriented architecture systems (EDI, B2B and EAI) for global customers Job Scope: - Perform monitoring and health checks to ensure operation readiness - Deploy patches and configuration updates by following change management process - Evaluate and advise customers on best practices for change requests - Analyze system issues and communicate the potential business impact to customers - Provide constant updates on resolution progress to customers for ongoing system issues - Coordinate and work closely with support teams and 3rd party vendors from other regions to resolve system issues within SLA - Follow up on open or pending incidents and change requests with related groups - Identify areas of improvement in working processes to ensure system stability and maintaining service quality - Logging and creation of work instructions to build up the knowledge base - Achieved high customer satisfaction rating as part of support team B) Assistant Venue IT Manager at Youth Olympic Games (2nd – 26th Aug 2010) - Participated in the Youth Olympic Games as a volunteer from Atos Job Scope: - Vendor management e.g. follow up with vendor on equipments which are pending - IT equipment management e.g. keeps track of equipments received, assign equipments to be deployed. Show less



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• System Analyst

  • Oct 2005 - Oct 2006

  - Involved in the system testing phase for 2 projects - Provided support for the User Acceptance Testing and Migration Testing Phase Job Scope: - Analyzing business requirements and developing test conditions and test scripts for testing applications - Performing system testing of business applications - Conducting first level investigation of system faults - Participating in technical discussions with the development teams, communicating any issues that have a project-wide scope to the necessary level - Logging and tracking of system faults as well as coordinating and liaising with different groups i.e. development teams and users to resolve these system faults - Executing batch jobs and monitoring the status of the testing environment Show less