Tzachi Chen

Global Accounts & Contracts Manager at AMAREL LTD
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Contact Information
us****@****om
(386) 825-5501
Location
Israel, IL
Languages
  • English Native or bilingual proficiency
  • Hebrew Native or bilingual proficiency

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Credentials

  • Electronic Technician
    Ort Kiryat Bialik college
    Jan, 2002
    - Nov, 2024

Experience

  • AMAREL LTD
    • Israel
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Global Accounts & Contracts Manager
      • 2020 - Present

      𝘛𝘩𝘰𝘶𝘨𝘩 𝘰𝘧𝘧𝘪𝘤𝘪𝘢𝘭𝘭𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘥 𝘣𝘺 𝘈𝘮𝘢𝘳𝘦𝘭 (𝘢 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘴𝘶𝘱𝘱𝘭𝘪𝘦𝘳) 𝘐 𝘸𝘰𝘳𝘬 𝘦𝘹𝘤𝘭𝘶𝘴𝘪𝘷𝘦𝘭𝘺 𝘢𝘵 𝘙𝘢𝘧𝘢𝘦𝘭'𝘴 𝘰𝘧𝘧𝘪𝘤𝘦𝘴, 𝘴𝘰𝘭𝘦𝘭𝘺 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘵𝘰 𝘵𝘩𝘦𝘪𝘳 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴. ✧ Providing first-rate B2B and B2G customer support to multiple (10-20) strategic worldwide clients for the supply of electronic defense systems. ✧ Act as Point of Contact (POC) for foreign governments, army entities, and global security companies, effectively handling cultural nuances. ✧ Developing business by gaining a deep understanding of client’s needs and identifying opportunities to upsell services and products. ✧ Managing end-to-end client contract process, from Request for Information/Proposal/Quote (RFI/RFP/RFQ) to contract negotiation. ✧ Management and motivation of stakeholders to progress projects and get things done. ✧ Voice of Customer (VOC) within Rafael. ✧ On-site leadership of projects at global customer facilities, to ensure seamless execution that fully satisfies client needs. ✧ Participating in clients’ Quarterly Business Reviews (QBR) to assess customer success and address issues (scheduling, budgets etc.). ✧ Creating courses and demonstrations according to client requirements. Show less

  • DSV - Global Transport and Logistics
    • Denmark
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Transportation & Logistics Project Manager
      • 2014 - 2020

      𝘌𝘮𝘱𝘭𝘰𝘺𝘦𝘥 𝘣𝘺 𝘋𝘚𝘝, 𝘐 𝘸𝘰𝘳𝘬𝘦𝘥 𝘴𝘰𝘭𝘦𝘭𝘺 𝘧𝘰𝘳 𝘌𝘭𝘣𝘪𝘵 𝘚𝘺𝘴𝘵𝘦𝘮𝘴. ✧ Ground logistics project management for Elbit Systems across 30+ facilities including import and export transportation. ✧ Constant communication with customers and contractors to solve problems and provide support. ✧ Managed irregular projects requiring special permits and processes. ✧ Negotiated and wrote contracts, defined Statements of Work (SOW). ✧ Supervised project budgets. 𝘌𝘮𝘱𝘭𝘰𝘺𝘦𝘥 𝘣𝘺 𝘋𝘚𝘝, 𝘐 𝘸𝘰𝘳𝘬𝘦𝘥 𝘴𝘰𝘭𝘦𝘭𝘺 𝘧𝘰𝘳 𝘌𝘭𝘣𝘪𝘵 𝘚𝘺𝘴𝘵𝘦𝘮𝘴. ✧ Ground logistics project management for Elbit Systems across 30+ facilities including import and export transportation. ✧ Constant communication with customers and contractors to solve problems and provide support. ✧ Managed irregular projects requiring special permits and processes. ✧ Negotiated and wrote contracts, defined Statements of Work (SOW). ✧ Supervised project budgets.

  • Haifa Port Company
    • Israel
    • Truck Transportation
    • 100 - 200 Employee
    • Cargo Security Officer
      • 2011 - 2014

      ✧ Checked customs paperwork and licenses for cargo release. ✧ Checked customs paperwork and licenses for cargo release.

  • Cellcom
    • Israel
    • Telecommunications
    • 700 & Above Employee
    • Manager – Customer Support & Telepone Sales Team
      • 2007 - 2011

      ✧ Managed a team of 20-25 support staff. ✧ Led projects to improve service and sales processes. ✧ Managed a team of 20-25 support staff. ✧ Led projects to improve service and sales processes.

  • Israeli Navy
    • Israel
    • Armed Forces
    • 200 - 300 Employee
    • Deputy Commanding Officer/Project Manager - Technology Logistics Center
      • 2005 - 2007

      𝘋𝘪𝘴𝘤𝘩𝘢𝘳𝘨𝘦𝘥 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘳𝘢𝘯𝘬 𝘰𝘧 𝘓𝘪𝘦𝘶𝘵𝘦𝘯𝘢𝘯𝘵 -𝘤𝘶𝘳𝘳𝘦𝘯𝘵𝘭𝘺 𝘢 𝘔𝘢𝘫𝘰𝘳, 𝘈𝘳𝘮𝘺 𝘙𝘦𝘴𝘦𝘳𝘷𝘦 (𝘮𝘪𝘭𝘶𝘪𝘮).✧ Managed the unit during the Second Lebanon War and received an Award of Merit for this role.✧ Project Management in the upkeep and quality of sea vessels.✧ Managed a large and diverse team of maintenance workers.✧ Prioritized departmental resources (staff, cranes, vehicles, and equipment).✧ Worked in accordance with ISO 9001, ISO 9002, and ISO14000 quality standards. Show less

    • Deputy Logistics Officer
      • 2002 - 2005

      ✧ Responsible for safety, education, and discipline.

Education

  • Ruppin Academic Center
    Master of Business Administration - MBA, Global Business Development, Marketing & International Management
    2015 - 2017
  • The Max Stern Yezreel Valley College
    Bachelor's degree in Business Development, Business, Management, Marketing, and Related Support Services
    2012 - 2014

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