Experience

City of Archdale

• United States
• Government Administration
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2020 - Present



The Shannon Gray rehabilitation and recovery center

• Jamestown, North Carolina

• Licensed Nursing Home Administrator.

  • Nov 2017 - Dec 2019



The Shannon Gray rehabilitation and recovery

• Jamestown, North Carolina

• Assistant Administrator/AIT

  • Jun 2016 - Nov 2017



Old Dominion Freight Line

• United States
• Truck Transportation
• 700 & Above Employee

• SVC Dock Worker

  • Apr 2015 - Jun 2016

  • Capture and Load Due Freight. • Assists Supervisor in by taking all necessary steps in the closeout preparation of a trailer. • Assists with coordinating freight, information, and people in a systematic way to optimize efficiency while minimizing duplication of effort. • Helps the supervisor to ensure that all load out cut times are being met. • Capture and Load Due Freight. • Assists Supervisor in by taking all necessary steps in the closeout preparation of a trailer. • Assists with coordinating freight, information, and people in a systematic way to optimize efficiency while minimizing duplication of effort. • Helps the supervisor to ensure that all load out cut times are being met.



Healthcare Services Group

• Greensboro/Winston-Salem, North Carolina Area

• Account Manager

  • Sep 2011 - Apr 2015

  •Managing a staff between 10-25 employees •Responsibility for daily payroll and budget management •Recruitment and training of all front line staff •Acting as a liaison between the facility and HCSG •Marketing our services to other facilities in the area •Developing a strong assistant manager •Ordering supplies •Day to day oversee of the operations in the departments •Promoted to training manager in under a year •Promoted to account manager in two months •Managing a staff between 10-25 employees •Responsibility for daily payroll and budget management •Recruitment and training of all front line staff •Acting as a liaison between the facility and HCSG •Marketing our services to other facilities in the area •Developing a strong assistant manager •Ordering supplies •Day to day oversee of the operations in the departments •Promoted to training manager in under a year •Promoted to account manager in two months



Appalachian State University News

• Boone, NC

• Advertising Sales

  • May 2009 - Jul 2011

  • Provide customer service. • Highest in sales and customer satisfaction • Identify best product for customers needs. • Solicit orders from established or new accounts. • Maintain customer records. • Advise clients or customers. • Provide customer service. • Highest in sales and customer satisfaction • Identify best product for customers needs. • Solicit orders from established or new accounts. • Maintain customer records. • Advise clients or customers.



Mastiff Enterprises

• Durango, CO

• Project Manager

  • May 2008 - Aug 2010

  • Estimated and acquired construction contracts. • Promoted to project manager after two weeks • Grew business 80% more than projected. • Materials and payroll remained under budget for each contract. • Each contract completed on time. • Estimated and acquired construction contracts. • Promoted to project manager after two weeks • Grew business 80% more than projected. • Materials and payroll remained under budget for each contract. • Each contract completed on time.



Northstate Communications

• Thomasville, NC

• Sales Associate

  • Oct 2005 - May 2008

  • Achieve personal sales goals, part-time made higher sales than most full time associates • Communicate and demonstrate all Northstate products, services, and promotional offers • Greet all customers in a professional, friendly, and timely manner, including answering phones and customer inquiries • Developed the ability to assess customer needs efficiently and accurately • Ranked highest in customer satisfaction each year • Maintain and enforce all visual merchandising, housekeeping, and appearance standards • Perform accurately the day to day retail operations of the store Show less