Experience

ShurMed EMS

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Billing Specialist

  • May 2020 - Present



Southern Careers Institute-San Antonio

• United States
• Higher Education
• 1 - 100 Employee

• Graduate Student

  • Aug 2019 - May 2020



ASM

• Albania
• Advertising Services
• 1 - 100 Employee

• Executive Assistance

  • Apr 2019 - May 2019

  Selling Spectrum cable to people outside of HEBs... Selling Spectrum cable to people outside of HEBs...



Takumi Stamping, Inc.

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Welding Engineer

  • Mar 2018 - Feb 2019



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• NCOIC, Health Services Management – 959th Inpatient Operations Squadron (AETC)

  • Aug 2015 - Jun 2018

  Supervisory Medical Administrator who oversaw 20 Medical Administrators in a DOD Level 1 Emergency Department (ED) Trauma Center that treated over 83k patients yearly. Ensured zero delay patient care in the ED. Managed and created operational schedules for 25 clerks for 3 shifts. Coordinated patient transfers within San Antonio Military Medical Center (SAMMC) and outlying medical facilities. Collected 4K third party health insurance forms and enabled payment of med services; recouped 3k for SAMMC. Provided compliance statistics, training progress, patient satisfaction, and facility violations to senior leadership. Managed all clinical Physician Assistant programs and oversaw Outpatient Service Delivery Assessment Program. Oversaw training program for 120+ various career fields Advised and provided technical assistance to 1.4M beneficiaries. Verified encounter forms and determined patient eligibility status from clerk and coordinators. Created information packages and ordered labs. Show less

• Wing Patient Advocate

  • Dec 2014 - Nov 2015

  Supervisory Patient Advocate that led 201 clinics and led all patient advocate programs and training for 126 patient advocates. Responsible for preparing, finalizing, and briefing, medical wing complaints to executives. Improved the medical wing patient satisfaction rate by demonstrating Interactive Customer Experience program to 28 program managers.. Created new policies and procedures in support of revamping the patient advocate program. Handled 1.2k patient concerns/complaints and fostered ASAP resolution which produced the medical wing 95% satisfaction rate. Managed a 30K TOPA IT Equipment custodian acct Show less

• UNIT TRAINING MANAGER (UTM) and Wg Patient Advocate (PA)

  • Jan 2014 - Aug 2015

  Oversaw Squadron training program for 80 military & 48 civilians, provided oversight, 3 diverse enlisted career fields for 3 flights . Advises senior leadership on personnel upgrade training, task progression, testing results, shortfalls & deficiencies monthly. Manages all clinical PA programs, 126 advocates, safety events, tracks & submits to Grp/CC's on monthly trends. Guides Outpatient Service Delivery Assessments (SDA) program, communicates patient satisfaction concerns to leadership. Directed Upgrade Training program, administered 3/7 lvl CDCs, tracked progression of 3 AFSCs, 11 mbrs upgraded and mission ready. Squadron Basic Life Support representative notified, tracked compliance standards. Ensured trained and deployment ready, updated competency folders. Conducted staff assistance visits for 3 flights id'd discrepancies, trends, validated duty/core tasks/aligned w/training requirements. Solicited AF/SG questionnaire; conducted face-to-face patient clinic interviews--increased experience rating 6%. Show less

• Unit Training Manager (UTM) / Wing Patient Advocate 59th Medical Support Squadron (AETC)

  • Jan 2014 - Nov 2014

  Supervised Patient advocated that consisted of 80 military and civilians over three diverse career fields overthree departments. Squad Basic Life Support representative Increased experience rating by 6% by doing face to face patient clinic interviews. Managed all clinical Patient Advocate programs for 126 advocates and their safety events. Guided Outpatient Service Delivery Assessments programs Communicate to senior leadership personnel training, task progression, testing results, patientsatisfaction, shortfalls and deficiencies Supported processing 235k beneficiaries processing. Show less

• Unit Training Manager 59th Medical Support Squadron (AETC)

  • Jan 2013 - Jan 2014

  Managed and directed training program for over 129 personnel. Oversaw completion of personnel inAdvanced Distributed Learning Systems (ADLS) and SWANK CBT. Verified mission readiness andtraining for Medical Support Squadron. Lead Decontamination team / National Defense Med System Ex Systemized new Air Force Training Record (AFTR) evaluation process. Removed 10 discrepancies for on the UTM checklist for Unit Compliance Inspection. Notified personnel when they had to give urine samples for drug testing. Updated managed and reviewed 72 personnel AFTR records Show less

• Health Services Administration / Functional Area Records Management Representative (FARM) 59th Med

  • May 2012 - Jan 2013

  Lead FARM representative who enforced audits and compliance. Managed 65 personnel and notifiedleadership of negative schedule trends. Supported the Dermatology resident program. Performed front desk duties to update the Composite Healthcare System and updated outpatientrecord documentation Maintained critical patient return appointment tracking database and followed up on annualappointments Created schedule templates by transposing master physician schedules for 34 dermatologists Processed 35k appointments and exceeded business plan by 137% Assisted in maintained 95% access to care Transported pregnant patients to ER for quick and safe delivery. Show less

• HSMC, Dermatology/ Functional Area Record Management Representative Flight 59th Medical Support Sqd

  • May 2010 - May 2012

  Team Leader directed daily administrative tasks for 65 integrated personnel at the SAMMC-S Dermatologyclinic. Lead 4 staff members who provided support for 35 physicians, residents, and 40k beneficiaries.Reported negative schedule trends to the Flight Commander and the NCOIC. Functioned as a Bone MarrowTransplant (BMT) patient advocate and resolved 10 complaints within the program. Generated 133k+ Relative Value Units. Revamped 59 Medical Operation Squadron Records Management program. Revamped patient processing and BMT unit by building clinic templates to cut wait times from 2hours to 30 minutes. Counseled and trained personnel who had issues with training and provided mental and physicalhealth tools for 40 members. Managed BMT Supply custodian valued at 100k. Guaranteed 100% appointment availability and corrected 20 end of day report discrepancies. Show less

• Assistant Budget Analyst / DTS Administrator 48th Medical Support Squadron (USAFE)

  • Jul 2009 - May 2010

  Managed and maintained combined accounts budgets for up to $42M. Primary liaison for threeGeographically separated units (GSU) on all financial and travel matters. Maintained RMO web page forinformation for DTS users. Verifies, issues, and funds citations in DTS for all TDY orders and tracks 48 Medical Group (MDG)for a 1.5M account Initiates and review documents in Automated Bus Svs Sys to fund 10 contracts and 22 GovtPurchase cards Maintained a $11.5M budget for medical supplies and equipment and collected $742k in MedicalServicing Accounts Prepares financial reports through the Commander Resource Integration System (CRIS) the MedGroup Budget Analyst Ensured 2k error free authorization/vouchers and trained 200+ personnel on DTS operations. Administered 823 accounts and 417 lines of accounting and ensured a $8M travel budget. Show less

• Readiness Technician 375th Aeromedical Evacuation Squadron (AMC),

  • Dec 2008 - Jun 2009

  Managed 132 personnel in support of peacetime and wartime tasking and exercises. Updated Status ofResources Training system and AEF reporting tool. Reviewed contingency plans, manning documents, anddeployment tasking. Assisted with the tactical aeromedical training course objectives and identified training errors Transitioned 1.2M equipment from Andrews AFB to Scott AFB for POTUS inauguration Increased squadron situational awareness and compiled situational reports from 3 GSU's. Maintained all personal contingency training requirements at 100% Conducted review of 132 mobility records and ensued 1452 annual training items were at 100% Show less

• Unit Deployment Manager 375th Aeromedical Evacuation Squadron (AMC)

  • Dec 2007 - Dec 2008

  Managed 132 personnel in support of peace and wartime tasking exercises. Updated Status of ResourcesTraining system and AEF reporting tool. Reviewed contingency plans, manning documents, anddeployment tasking. Affirmed 100% training qualification for 132 squadron members. Oversaw all personnel training standards and implemented 1000+ career field training taskconversion to ensure HSI standards are met. Spearheaded on the job training schedule and clinched 100% closure on delinquent training requirements. Show less