Experience

Metropolitan Thames Valley

• United Kingdom
• Non-profit Organizations
• 500 - 600 Employee

• Lambeth Operations Lead Manager

  • Apr 2021 - Present

• Housing & Regeneration Manager

  • Feb 2017 - Apr 2021

  I manage teams who deliver Housing Services (estate contracts monitoring, tenancy and lease compliance, ASB investigations, safeguarding and fire risk management), Counter Services (direct visitors, back office administration and contact referrals), Lettings & Decant Services (resident profile interviews, decant planning and lettings) and a handyman service.I also lead on resident liaison through a variety of local and flexible forums which have been set up to work according to the needs of the participants and scrutinise our services.I also lead on partnership working with local politicians, health services, police, local authority and various charities.I play a keen part in working with colleagues to ensure resident input into our overall design guide and sign off on property typologies and I work closely to deliver on our commitments to deliver community regeneration, not just buildings. Manage communication overview with residents to facilitate resident input into regeneration proposals for a 36 hectare stock transfer estate, providing direct communication for local politicians and other local stakeholders including members enquiries, complaints and regeneration objections.Provide regular input into the regeneration plans continuous as well as resident and Housing Services input into the Design Guide, signing off on all typologies and planned works. Supporting the inclusion of resident feedback into the proposed detailed planning application for the whole 36 hectare site.Lead manager on the Business Unit approach of all local and national services delivered to the locality.

• Housing Services Manager

  • May 2014 - Feb 2017

  Develop and manage a team providing tenancy, lease, estate, contract management and antisocial behaviour services across one of London's largest regeneration developments.Investigate, review and improve cross departmental communications, manage a decant programme and improve resident communication and satisfaction. Improve general needs service provision utilising and driving forward key Customer Service Delivery Model objectives.Map, quantify and streamline service areas to deliver an effective, efficient and customer focused service.Provide a strategic service in partnership with key stakeholders.

• Housing Services Manager

  • Mar 2012 - May 2014

  Develop and manage a team providing tenancy, lease, estate, contract management and antisocial behaviour services across five South London local authority areas.Investigate, review and improve housing management functions for supported housing stock to streamline into group service provision. Improve general needs service provision utilising and driving forward key Customer Service Delivery Model objectives.Map, quantify and streamline service areas to deliver an effective, efficient and customer focused service. Provide a strategic service in partnership with key stakeholders.

• Liaison Officer (Secondment)

  • Aug 2011 - Mar 2012

  Acting as main point of contact for 26 leaseholders whose homes were burnt to the ground in the 2011 London Riots. Liaising with loss adjuster to support residents into emergency B&B and then into medium term temporary accommodation until their homes were rebuilt. Redirected press enquiries, arranged for individual and collective support ensuring residents voices were heard and the organisation was able to help its residents during traumatic circumstances, including getting funding approval to buy-back properties so those who chose to do so could move on with their lives. Supported the local MP to meet with and understand the position of the insurers, managed and allocated donated funds from Lord Harris, the owner of Carpetright whose property occupied the ground floor of the building. Encouraged and supported residents to engage with the reinstatement of the new building.

• Neighbourhood Officer

  • Oct 2007 - Mar 2012



Vision Homes Lambeth

• Non Executive Director (Shadow Board)

  • Aug 2017 - Present

  Vision Homes Lambeth is being created for the transfer of around 300 Lambeth homes from the Local Authority to a newly forming for profit Registered Provider. As an independent member of the shadow board my previous experience in this field supports the creation process of the organisation for the benefit of residents and will enable the company to have an experienced board in place ready for the formal conclusion of the transfer process. Vision Homes Lambeth is being created for the transfer of around 300 Lambeth homes from the Local Authority to a newly forming for profit Registered Provider. As an independent member of the shadow board my previous experience in this field supports the creation process of the organisation for the benefit of residents and will enable the company to have an experienced board in place ready for the formal conclusion of the transfer process.



Clapham Park Project

• Non-profit Organizations
• 1 - 100 Employee

• Member Board Of Trustees

  • Dec 2017 - Dec 2019



Swan Housing Association

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Board Member

  • Sep 2009 - Sep 2013

  Portfolios held:London Regional Committee (Chair)Equality & Diversity (Chair))RemunerationChairs Group (Board Exec)Change Task ForceSpecialities:Value for MoneyChange ManagementCustomer ServiceResident InvolvementEquality & Diversity

• Resident Board Member

  • Dec 2006 - Sep 2009

  Represent the interests of residents in the strategic overview and direction of the organisation.