Experience

Bartender

• 200 - 300 Employee

• Lead Bartender

  • Feb 2016 - Present



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • 2012 - Feb 2016

  Customer Account • Accept inbound/Outbound calls and handle customer requests • Providing customer service regarding enrollments, process and review accounts, resolve client discrepancies, troubleshooting and ongoing Health and Welfare issues • Annual Enrollment for numerous of clients • Meet all my goals including schedule adherence, average handle time, attendance, and quality metrics • Works directly with third party vendors to obtain correct data/information. • Handle problems by clarifying the customers complaints and concerns; determining the cause of the issue ; then providing the best resolution to handle various situations. • Searches historical plan records and data to assist colleagues with participant inquiries, claims, appeals and other projects. • Uses various software and websites to pull and review participant data. • Researches complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions