Experience

Detroit Area Agency on Aging
• United States
• Non-profit Organization Management
• 1 - 100 Employee
• Executive Project Coordinator

  • Jan 2021 - Present


Area Agency on Aging 1-B

• Non-profit Organizations
• 200 - 300 Employee

• Director of Operations, Community Services Integration

  • Feb 2020 - Jan 2021

  Responsible for overseeing services that directly impact our senior community in six counties in Southeast Michigan. Overseeing all AASA funded program managers in the Community Services Integration department that include nutrition, evidenced based contract, social services providers, and caregiver services. Charged with managing day to day operations, review program standards for quarterly oversight, build dashboard analytics for program evaluation, assess, and implement quality improvement initiatives that allow for seniors to live within the communities they enjoy. Show less



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Operations Manager, Assistant Vice President

  • Jun 2017 - Dec 2018

  Responsible for overseeing the Exceptions Processing Group and Incoming Returns for Michigan, Texas, Arizona, California, Colorado, and Florida. Supported customers and clients at a national level while managing a TIER 1 functional area. Lead the key projects for the department, and represented the department on leadership roundtables and user groups. Charged with managing the department’s budget, losses, Key Performance Metrics (KPM), Key Risk Indicators (KRI), and Compliance. Responsible for overseeing the Exceptions Processing Group and Incoming Returns for Michigan, Texas, Arizona, California, Colorado, and Florida. Supported customers and clients at a national level while managing a TIER 1 functional area. Lead the key projects for the department, and represented the department on leadership roundtables and user groups. Charged with managing the department’s budget, losses, Key Performance Metrics (KPM), Key Risk Indicators (KRI), and Compliance.



Washtenaw Community College

• United States
• Higher Education
• 700 & Above Employee

• SENIOR OPERATIONS MANAGER​

  • Sep 2016 - Jun 2017

  Lead all operations for the credit and non-credit departments with a focus on high levels of service, as well as, efficient and accurate performance from all staff. Guided the operations team in the delivery of service to internal and external customers while meeting and exceeding college standards.

• MANAGER OF ACCOUNTS RECEIVABLES AND STUDENT ACCOUNTING

  • Jul 2013 - Sep 2016

  Spearheaded all aspects of student accounting operations, including regulatory compliance, internal controls, collections, general ledger, accounts receivable, payroll, financial aid, and loans. Developed and implemented department wide accounting processes to maintain compliance consistency with local, state, federal, and organizational regulations and guidelines. Managed general ledger reconciliation pertaining to the audit process. Oversaw selection process for collection agencies from sourcing and researching to interviewing to hiring. Show less



Washtenaw County Sheriff's Office

• United States
• Law Enforcement
• 1 - 100 Employee

• BUSINESS SERVICES ACCOUNT CLERK II

  • Apr 1999 - Jun 2013

  Charged with handling day-to-day accounting functions for the Sheriff’s Office. Presided over AP/AR, budget preparation, contract administration, account management, payroll, procurement, and financial statement analysis. Managed and maintained the Special Project Fund Account for the department. Charged with handling day-to-day accounting functions for the Sheriff’s Office. Presided over AP/AR, budget preparation, contract administration, account management, payroll, procurement, and financial statement analysis. Managed and maintained the Special Project Fund Account for the department.