Experience

Maxim Medical Services, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Field Service Technician

  • Jul 2021 - Present

  Installing/ updating medical equipment vital to surgeons and operating room doctors including surgical lights, monitors, integration, anesthesia booms, etc. Installing/ updating medical equipment vital to surgeons and operating room doctors including surgical lights, monitors, integration, anesthesia booms, etc.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial Crimes Operations Specialist

  • Dec 2019 - May 2021

  Using advance problem solving techniques, internal resources and online programs to identify risk, locate fraud patterns, and secure customer profiles and protect against account takeover fraud. • Answering high-volume inbound calls and responding to customer inquiries regarding existing fraud claims, specifically account takeover/ identity theft• Using a variety of resources, online systems, tools/models for information such as Pindrop, Prevent, Lexis Nexis, Info CR (internal cases), Hogan, microsoft programs including One Note, Word, Excel, and Outlook• Performing general account handling functions like holds, restraints,• Documenting research findings and identifying risks that may lead to referrals forsuspicious activity, identity theft, credit card fraud, suspected financial abuse, private bank, business and business wholesale clients, and first party fraud (customers committing fraud or having a role in the fraud)• Training and providing assistance to colleagues as a leader without the title and being a resource to various departments who have account takeover inquiries• Being relied upon for special tasks when required by leadership i.e. complex claims, subject matter expert for colleagues and business partners, voicemail callbacks, and process streamlining

• Financial Crimes Operations Specialist

  • Dec 2019 - May 2021



Power Home Remodeling

• United States
• Consumer Services
• 700 & Above Employee

• Community Development

  • Jul 2017 - Dec 2019

  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients. • Networked at events and by phone to expand business profits and revenues. • Used consultative sales approach to understand customer needs and recommend relevant offerings. • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients. • Networked at events and by phone to expand business profits and revenues. • Used consultative sales approach to understand customer needs and recommend relevant offerings. • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.



TD

• Canada
• Banking
• 700 & Above Employee

• Senior Fraud Investigator

  • Sep 2009 - Nov 2016

  • Analyzed financial statements and bank records to identify fraud and other instances of financial crimes. • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction. • Documented and communicated timely claims information while supporting accurate outcomes. • Responsible for claims resolutions between clients and vendors • Achieved 110% productivity on a weekly basis, therefore reducing the number of claims overall by 25%

• Call Center Supervisor

  • Sep 2007 - Sep 2009

  • Met deadlines by proactively managing individual and team tasks and implementing processes. • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. • Trained team members on performance metrics and consumer behavior identification. • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.