Technical Consultant

• Jul 2010 - Oct 2014

• Provide support to end users for computer hardware and software issues both desk side and remotely. • Respond to service tickets, emails and phone calls. • Assisted in the deployment, configuration and setup of Microsoft Lync. • Enabled and setup users in Lync with DIDs and unified messaging. • Setup and installed Ruckus wireless access points. • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software. • Created and maintained a standardized reporting methodology. • Assists in maintaining LAN/WAN records and telephone systems. • Interact with PC, Mac and Wyse Thin Client computers in a multi-layered client server environment. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. • Purchased all company approved hardware according to budgets. • Identified solutions for network security; provide Spyware, Adware and virus protection. • Provided network support by making changes on switches by activating/deactivating ports, creating VLANs and blocking addresses. • Troubleshoot and resolve various file, print and VPN issues, Active Directory based issues, desktop applications, viruses, Oracle access and responsibilities, View and Virtual Machine issues, mobile phone problems, backup software and other productivity tools. • Created accounts in Active Directory, maintained accounts using Microsoft Exchange and managed phone system in Avaya and using Definity. • Assisted in the changeover from Aruba to Rukus Wireless. • Add and remove printers on the print server. Monitor/Replace toners, staples and toners while maintaining integration with MFPS and Exchange for scanning functions. Show less