Client Experience Partner

• Aug 2022 - Present

Strategic Account Support Specialist

• Mar 2022 - Aug 2022

Internal Researcher

• Feb 2021 - Mar 2022

• Process complex legal matters and documents for assigned court: inputs and generates data requiredto build cases.• Determine the legal jurisdiction of each case to be processed; conducts records searches and locatesfiles.• Prepare, copies, and distributes letters, notices, subpoenas, and fines; processes and recordspayments, fees and fines and enters into company database.• Perform research for criminal background checks outside of the office - typically at one or morecourthouses• Consistently Meet quality/ productivity goals on a daily basis.• Provide customer service to police officers, other courts, outside agencies, and the public• Process a variety of documentation associated with department/division operations, within designatedtimeframes• Prepares or completes various forms, reports, correspondence, and other documentation according to assignment. Show less

Protective Services Supervisor

• Jun 2020 - Feb 2021

*Conducts interior and exterior security checks of Store grounds and as directed *Designated primary responder for Security Incident Response for incidents that occur *Conducts research, documentation, and preparation of evidentiary case files for Security Incidents *Performs other Security / Operations-related tasks and functions as directed by Management *Comply with customer service standards as outlined in Policies & Procedures *Conducts interior and exterior security checks of Store grounds and as directed *Designated primary responder for Security Incident Response for incidents that occur *Conducts research, documentation, and preparation of evidentiary case files for Security Incidents *Performs other Security / Operations-related tasks and functions as directed by Management *Comply with customer service standards as outlined in Policies & Procedures

Protective Services Supervisor

• Aug 2019 - Jun 2020

*Operates security application for alarm systems management and electronic access control. *Ensures security systems information is current by monitoring and updating personnel changes. *Assist team with annual assessment of security equipment and procedures *Conducts audit of temporary access assignments, quarterly and high-level access assignments *Responsible for working with manager to plan projects, programs and annual goals. *Operates security application for alarm systems management and electronic access control. *Ensures security systems information is current by monitoring and updating personnel changes. *Assist team with annual assessment of security equipment and procedures *Conducts audit of temporary access assignments, quarterly and high-level access assignments *Responsible for working with manager to plan projects, programs and annual goals.

Security Operations Manager

• Aug 2016 - Aug 2019

*Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel. *Overseeing the employee on- boarding process including new hire interviewing, selection of candidates, training and new hire paperwork. *Training subordinate supervisors on software systems, procedural guidelines, Company policies and enforcing consistency in policy practice. *Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues. *Carrying out site assist visits and audits in accordance with the Quality Assurance program. Show less