Tyree Lewis, MBA
Director of Quality Management at County of Chester- Claim this Profile
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Bio
Credentials
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Hearing Distressing Voices Trainer
Pat Deegan, PhD & Associates LLCApr, 2023- Oct, 2024 -
• PA Department of Public Welfare Incident Management Certified Investigator Certificate
The Pennsylvania Department of Human ServicesJun, 2011- Oct, 2024 -
Certified Trainer for First Aid/CPR/AED
American Red Cross Eastern Pennsylvania RegionJul, 2019- Oct, 2024 -
Safe and Positive Approaches Trainer
Devereux Advanced Behavioral HealthJun, 2017- Oct, 2024 -
Crisis Prevention and Intervention Trainer
Resources for Human DevelopmentDec, 2015- Oct, 2024
Experience
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County of Chester
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Government Administration
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400 - 500 Employee
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Director of Quality Management
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Oct 2019 - Present
This position provides direction and leadership on a broad range of issues as well as provides training and technical assistance to unit staff as needed. This position also manages the department’s Quality Management Program and coordinates the review, analysis, and evaluation of program quality and the quality management processes, both within the Administrator’s Office and the service delivery system. • Serve as senior advisor and consultant to senior management team on matters… Show more This position provides direction and leadership on a broad range of issues as well as provides training and technical assistance to unit staff as needed. This position also manages the department’s Quality Management Program and coordinates the review, analysis, and evaluation of program quality and the quality management processes, both within the Administrator’s Office and the service delivery system. • Serve as senior advisor and consultant to senior management team on matters impacting the health, safety and human rights of people served by the department • Manage and coordinate the departmental Quality Management Program and related activities. Serve as a consultant to coordinate each unit’s quality improvement work plan annually, develop performance indicators, track trends, monitor deliverables for timeliness & accuracy, analyze data and prepare reports for senior management to inform decision making • Serve as lead staff for department’s Internal Quality Management Committee charged with identifying quality improvement goals, evaluating progress and making recommendations to Senior Management on performance improvement activities throughout the department • Function as senior trainer for all units of the department. Responsibilities include conducting research on best practices in clinical areas, regulatory, program, fiscal, and related topics, developing training curricula, providing training and technical assistance on a variety of program and administrative matters • Oversee and supervise program staff’s implementation of the departmental complaint process and mediate all second level complaint hearings • Develop corrective action plans as needed and monitor implementation • Serve as lead staff in the department’s initiative to embed System of Care throughout the community service • Coordinate and oversee implementation of the departmental contract management oversight system Show less This position provides direction and leadership on a broad range of issues as well as provides training and technical assistance to unit staff as needed. This position also manages the department’s Quality Management Program and coordinates the review, analysis, and evaluation of program quality and the quality management processes, both within the Administrator’s Office and the service delivery system. • Serve as senior advisor and consultant to senior management team on matters… Show more This position provides direction and leadership on a broad range of issues as well as provides training and technical assistance to unit staff as needed. This position also manages the department’s Quality Management Program and coordinates the review, analysis, and evaluation of program quality and the quality management processes, both within the Administrator’s Office and the service delivery system. • Serve as senior advisor and consultant to senior management team on matters impacting the health, safety and human rights of people served by the department • Manage and coordinate the departmental Quality Management Program and related activities. Serve as a consultant to coordinate each unit’s quality improvement work plan annually, develop performance indicators, track trends, monitor deliverables for timeliness & accuracy, analyze data and prepare reports for senior management to inform decision making • Serve as lead staff for department’s Internal Quality Management Committee charged with identifying quality improvement goals, evaluating progress and making recommendations to Senior Management on performance improvement activities throughout the department • Function as senior trainer for all units of the department. Responsibilities include conducting research on best practices in clinical areas, regulatory, program, fiscal, and related topics, developing training curricula, providing training and technical assistance on a variety of program and administrative matters • Oversee and supervise program staff’s implementation of the departmental complaint process and mediate all second level complaint hearings • Develop corrective action plans as needed and monitor implementation • Serve as lead staff in the department’s initiative to embed System of Care throughout the community service • Coordinate and oversee implementation of the departmental contract management oversight system Show less
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Children's Crisis Treatment Center
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United States
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Mental Health Care
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100 - 200 Employee
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Manager, Staff Development/Certified Investigator
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Mar 2017 - Oct 2019
• Development of programs, deliver training and consult supporting model of care implementation, sustainability, and the monitoring and use of outcomes • Maintain agency’s staff blog, online publication, and provide resources to enhance staff’s quality of life • Deliver workshops for administration and staff about policies and resources offered through the agency • Principal trainer for 500+ employees; Sanctuary Model, First Aid/CPR, (SET) Staff Effectiveness Training, (SAPA) Safe and… Show more • Development of programs, deliver training and consult supporting model of care implementation, sustainability, and the monitoring and use of outcomes • Maintain agency’s staff blog, online publication, and provide resources to enhance staff’s quality of life • Deliver workshops for administration and staff about policies and resources offered through the agency • Principal trainer for 500+ employees; Sanctuary Model, First Aid/CPR, (SET) Staff Effectiveness Training, (SAPA) Safe and Positive Approaches, and (PEI) Personal Emergency Interventions • Lead development committee to review established courses to ensure relevancy to specific staff positions as well as the organizations mission, vision, and strategic goals • Offer teaching opportunities to a multi-cultural population • Preserve employee training records and identify/address those in need of specific courses for compliance • Act as training liaison for CCTC with internal stakeholders to include Senior Leadership, Operations team members, management, and supervisors Show less • Development of programs, deliver training and consult supporting model of care implementation, sustainability, and the monitoring and use of outcomes • Maintain agency’s staff blog, online publication, and provide resources to enhance staff’s quality of life • Deliver workshops for administration and staff about policies and resources offered through the agency • Principal trainer for 500+ employees; Sanctuary Model, First Aid/CPR, (SET) Staff Effectiveness Training, (SAPA) Safe and… Show more • Development of programs, deliver training and consult supporting model of care implementation, sustainability, and the monitoring and use of outcomes • Maintain agency’s staff blog, online publication, and provide resources to enhance staff’s quality of life • Deliver workshops for administration and staff about policies and resources offered through the agency • Principal trainer for 500+ employees; Sanctuary Model, First Aid/CPR, (SET) Staff Effectiveness Training, (SAPA) Safe and Positive Approaches, and (PEI) Personal Emergency Interventions • Lead development committee to review established courses to ensure relevancy to specific staff positions as well as the organizations mission, vision, and strategic goals • Offer teaching opportunities to a multi-cultural population • Preserve employee training records and identify/address those in need of specific courses for compliance • Act as training liaison for CCTC with internal stakeholders to include Senior Leadership, Operations team members, management, and supervisors Show less
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Resources for Human Development
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United States
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Non-profit Organizations
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700 & Above Employee
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Assistant Director
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Jun 2014 - Mar 2017
• Organized/Facilitated weekly development workshops (i.e., mock interviews, career development resources, internship opportunities, furthering education) for over 200 employees and clients with disabilities • Provide direct oversight and supervision of all programmatic/operational components of the units • Upheld provision of support to individuals with Intellectual Developmental Disabilities and/or mental health diagnosis to prevent sexual reoffending and other socially unacceptable… Show more • Organized/Facilitated weekly development workshops (i.e., mock interviews, career development resources, internship opportunities, furthering education) for over 200 employees and clients with disabilities • Provide direct oversight and supervision of all programmatic/operational components of the units • Upheld provision of support to individuals with Intellectual Developmental Disabilities and/or mental health diagnosis to prevent sexual reoffending and other socially unacceptable behaviors • Serve as liaison for individuals, but encourage and educate the importance of self-advocacy • Represented the company in employee legal challenges, workers compensation claims, unemployment hearings and HR compliance charges • Presented team building seminars to ensure success when operating as one or separate entities • Investigated allegations of neglect, rights violation, abuse, exploitation, misuse of funds, and death • Conducted routine mock audits to ensure quality services is compliant with regulations
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Certified Investigator
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Jan 2013 - Mar 2017
I hold a PA Certified Investigators Certification. My certification allows me to investigate death along with allegations of misuse of funds, abuse and neglect.
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Salisbury Behavioral Health
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United States
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Mental Health Care
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1 - 100 Employee
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Residential Advisor
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Dec 2011 - Jan 2016
• Aided consumers with activities of daily living, personal finances, cooking, future planning, and other household responsibilities • Assisted consumers to access community resources related to personal goals for community involvement • Utilized safe crisis management techniques to manage situations involving agitated and/or hostile behaviors of consumers, without the use of physical restraint • Aided consumers with activities of daily living, personal finances, cooking, future planning, and other household responsibilities • Assisted consumers to access community resources related to personal goals for community involvement • Utilized safe crisis management techniques to manage situations involving agitated and/or hostile behaviors of consumers, without the use of physical restraint
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NHS Human Services Inc.
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Mental Health Care
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700 & Above Employee
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Eastern Region Social Services Supervisor
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Aug 2011 - Jun 2014
• Conducted new hire orientation to the Social Services functions along with implementing/documenting program goals as well as provided training on the electronic health record and person centered planning • Direct oversight and supervision of all Qualified Mental Retardation Specialist/Program Specialist, Goal Plan Specialists, and Record Clerks • Collaborated with quality control identifying opportunities for improvement and implement changes as needed to ensure performance standards… Show more • Conducted new hire orientation to the Social Services functions along with implementing/documenting program goals as well as provided training on the electronic health record and person centered planning • Direct oversight and supervision of all Qualified Mental Retardation Specialist/Program Specialist, Goal Plan Specialists, and Record Clerks • Collaborated with quality control identifying opportunities for improvement and implement changes as needed to ensure performance standards are met/exceeded • Coordinated hiring, termination processing and conduct exit interviews • Investigated and resolved workplace issues, including claims of harassment, discrimination and employee performance • Monitored individuals in 128 bed ICF/IDD facility along with 150 individuals residing in 26 community residences under the Intermediate Care Facility (ICF) and Waiver regulations • Met and exceed compliance for 6400, 6500, and 2380 regulations and assisted with the Plan of Correction
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Qualified Intellectual Disability Professional/Program Specialist
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Aug 2008 - Aug 2011
• Assumed responsibility as a team leader and case worker/advocate for the individuals diagnosed with IDD • Possessed knowledge of all applicable policies, procedures, regulations and laws, including Intermediate Care Facility/Intellectual Developmental Disorders (ICF/IDD) compliance. • Monitored the distribution of behavioral data and track recommendations • Coordinated inter-disciplinary team meetings and services with other departments
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St. Francis Home for Children
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United States
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Financial Services
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Assistant Manager
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May 2006 - Aug 2010
• Conducted weekly training to staff and clients on quality of care, quality of life, daily living skills, and choices • Facilitated alternative programming for students going into the career • Partook in the research of orientations and presented academic information to potential college students • Evaluated client's stage of development (educational, occupation, and personal) and encourage growth by determining appropriate developmental tasks • Conducted weekly training to staff and clients on quality of care, quality of life, daily living skills, and choices • Facilitated alternative programming for students going into the career • Partook in the research of orientations and presented academic information to potential college students • Evaluated client's stage of development (educational, occupation, and personal) and encourage growth by determining appropriate developmental tasks
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Education
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2015 - 2017
Walden University
Master of Business Administration (M.B.A.), Human Resources Management and Services -
2001 - 2005
Indiana University of Pennsylvania
Bachelor of Science (B.S.), Business Administration and Management, General
Community
