Experience

LiquidPower Specialty Products Inc. (a Berkshire Hathaway Company)

• United States
• Oil and Gas
• 100 - 200 Employee

• Administrative Assistant

  • Feb 2020 - Present

  • Answer incoming telephone calls, screen caller regarding the purpose of the call, and transfer to the appropriate staff member or department. • Welcomes company visitors, determines nature of business and announce visitors to appropriate company employee. • Assist departments with any special project. (Filing, organizing, compiling presentations and other special projects). • Assists with the stocking of supplies inventory by checking stock to determine inventory level; anticipates needed supplies; places and expedites orders for supplies; verifies receipt of supplies. • Assists with meeting room set up in anticipation for large meetings. • Adhered to internal standards, policies and procedures. • Performs other job-related duties as assigned. Show less



Elements Massage®

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Administrative Assistant

  • Jul 2016 - Dec 2019

  • Processed financial documents including contracts, expense reports and invoices. • Created and maintained spreadsheets and developed administrative and logistical reports. • Planned and executed corporate meetings, lunches and special events for groups of 10+ employees. • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. • Facilitated troubleshooting, maintenance and updates for office systems. • Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends. • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction. Show less



Brooklyn Roasting Company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • May 2015 - Jun 2016

  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. • Cultivated impactful relationships with customers and drove business development by delivering product knowledge. • Escalated customer concerns, store issues and inventory requirements to supervisors. • Collected customer feedback and recommended procedural or product changes to enhance future service delivery. • Addressed customer service inquiries quickly and accurately. • Reduced process lags and effectively trained team members on best practices and protocol. • Supported end-users by responding quickly to phone messages and following up on complaints • Delivered high level of service and support to each customer, paving way for future business opportunities. Show less



James Donatto

• Houston, Texas, United States

• Personal Assistant

  • Jan 2013 - Jun 2014

  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes. • Ran errands, including grocery shopping and picking up dry cleaning. • Prepared homes for clients prior to arrival from business trips and vacations. • Created expense reports using Microsoft Excel spreadsheets. • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments. • Researched topics of interest and culled gathered information to produce concise reports. • Communicated client project requirements to vendors and contractors to ensure client satisfaction. • Prioritized timeline-driven items to ensure projects were completed promptly and within budget. • Screened telephone calls and inquiries and directed as appropriate. • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data. Show less