Executive Assistant

• Jun 2023 - Present

Executive Assistant

• Jun 2021 - Jun 2023

Throughout my two years, I have had the privilege to support businesses across various industries. Notably, I was responsible for successful e-procurement and project management for a prominent UK festival that accommodated over 10,000 people over a three-day weekend. I am proud to have co-developed a cybersecurity startup with branding and copy, collaborating with the company director and artists to conduct research towards training presentations and resources designed to educate businesses on best practices. My efforts enabled the business to establish a strong brand presence and gain recognition in the market. My expertise in lead generation has delivered outstanding results for multiple SMEs. Utilizing email, online chat, and phone communication channels, I connected with potential customers and drove sales resulting in an impressive 33% increase in sales over a single quarter. This approach also enabled business owners to optimize their time and resources. Leveraging my strong data analytics skills, I have helped businesses make informed decisions using PowerBI. By presenting findings to stakeholders, I have contributed to their growth and success. Additionally, working as a worldwide cruise and travel consultant with a reputable travel agency, I assisted in the booking of hotels, flights, and cruises for customers and businesses, ensuring a smooth and safe travel experience during COVID-19 restrictions while specializing in itinerary building for clients travelling across the world. Finally, I have provided executive administrative assistance, including calendar management, travel arrangements, and Microsoft 365/G-Suite documentation support. My attention to detail and excellent communication skills have enabled me to deliver outstanding service to executive-level professionals. Show less

Technical Support Team Manager

• Feb 2022 - May 2022

During my tenure as a Junior Technical Support Team Manager, I supported multiple teams as and when needed by performing various duties such as feedback calls, escalations, and training support. As the first point of contact for new recruits, I provided advice and tools to resolve faults effectively, taking into account each member's performance metrics.

Technical Support Specialist

• Jun 2019 - May 2022

In my role as a Technical Support Specialist at BT, I thrived in a high-intensity inbound technical servicing environment, liaising with multidisciplinary teams to achieve high customer satisfaction and resolve complex faults. My areas of expertise included VoIP, network infrastructure, security and cloud software, telecommunications services, broadband, and Wi-Fi improvements. Along with providing exceptional technical support, I played a key role in implementing new software within the organization, which led to significant improvements in multiple KPIs across the company. Show less

Direct Sales Representative

• May 2017 - Nov 2019

As a Freelance Direct Sales Representative, I leveraged my sales talent to increase the profits of dozens of businesses in the North East. Through direct communication with both business owners and clientele, I consistently developed effective sales strategies that resulted in substantial revenue growth for numerous venues. In addition, I provided training, supervision, and ongoing support to multiple teams. As a Freelance Direct Sales Representative, I leveraged my sales talent to increase the profits of dozens of businesses in the North East. Through direct communication with both business owners and clientele, I consistently developed effective sales strategies that resulted in substantial revenue growth for numerous venues. In addition, I provided training, supervision, and ongoing support to multiple teams.

Insurance Advisor

• Jan 2018 - May 2018

Starting as a Trainee Insurance Consultant at The AA, I honed my ability to obtain crucial information and assess key risks to determine the best insurance policies to meet clients' needs. Throughout my service, I received contemporary and consistent training that equipped me with the latest industry knowledge and enabled me to inspire confidence in our commercial clients. Additionally, I excelled at promoting and upselling additional services and packages to customers. Starting as a Trainee Insurance Consultant at The AA, I honed my ability to obtain crucial information and assess key risks to determine the best insurance policies to meet clients' needs. Throughout my service, I received contemporary and consistent training that equipped me with the latest industry knowledge and enabled me to inspire confidence in our commercial clients. Additionally, I excelled at promoting and upselling additional services and packages to customers.