Case Manager

• Apr 2023 - Present

• Facilitate patient care by assessing client's needs • Create treatment plans • Help clients achieve wellness • Facilitate group and individual sessions on a variety of subjects to help clients achieve their goals • Facilitate patient care by assessing client's needs • Create treatment plans • Help clients achieve wellness • Facilitate group and individual sessions on a variety of subjects to help clients achieve their goals

Stretch Practioner

• Aug 2022 - Apr 2023

Customer Support Specialist

• Apr 2022 - Jan 2023

Customer Support Specialist

• Apr 2021 - Feb 2022

Incoming and outbound calls Zendesk support Incoming and outbound calls Zendesk support

Customer Service Manager

• Feb 2015 - Apr 2021

Setting goals for team. Monitoring customer service progress and needs. Hire/Train staff. Answer calls/emails. Provide updates on customer service. Plan routes for installers. Ensure quality of jobs are complete. Billing needs. Maintaining solid relationships. Answering all concerns/questions. Data entry and troubleshooting. Setting goals for team. Monitoring customer service progress and needs. Hire/Train staff. Answer calls/emails. Provide updates on customer service. Plan routes for installers. Ensure quality of jobs are complete. Billing needs. Maintaining solid relationships. Answering all concerns/questions. Data entry and troubleshooting.

Virtual Assistant

• Dec 2018 - Aug 2020

In this role, I am responsible for providing social media and email support. I am the sole provider of this position. I work from home in this position on an as needed basis. I take care of billing and customer inquiries. In this role, I am responsible for providing social media and email support. I am the sole provider of this position. I work from home in this position on an as needed basis. I take care of billing and customer inquiries.

Social Media Coordinator

• May 2018 - Aug 2020

Remote Position. Zendesk support. Multiple social media managing, including Facebook, Instagram, Youtube, and Linked in. Data Entry. Process Payments/ Refunds. Educate clients on available programs. Ensure client satisfaction. Reaching all deadlines on time. Remote Position. Zendesk support. Multiple social media managing, including Facebook, Instagram, Youtube, and Linked in. Data Entry. Process Payments/ Refunds. Educate clients on available programs. Ensure client satisfaction. Reaching all deadlines on time.

Relationship Agent

• Aug 2018 - Jan 2019

I provided consistent customer service by answering incoming calls, emails, and live chats. I was responsible for providing excellent service and communication to all customers. This was a remote position. I provided consistent customer service by answering incoming calls, emails, and live chats. I was responsible for providing excellent service and communication to all customers. This was a remote position.

Head Toddler Teacher

• Apr 2013 - Sep 2014

This position required me to plan curriculum to children ages 1-2 1/2 years. I ensured safety of each child. I demonstrated proper care for each child per parent instruction. I provided proper communication with parents as well as staff. I made sure the classroom was clean and organized per company standards. I documented the progression of each child's development. This position required me to plan curriculum to children ages 1-2 1/2 years. I ensured safety of each child. I demonstrated proper care for each child per parent instruction. I provided proper communication with parents as well as staff. I made sure the classroom was clean and organized per company standards. I documented the progression of each child's development.