Experience

RTA Mortgage & Financial Services Ltd
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Project Manager

  • Jun 2021 - Present


C2C Cloud Consulting

• Business Analyst and Technical Writer

  • Dec 2015 - Present

  ∙ Process and enter data from Requirements and Meeting Minutes ∙ Updated and entered client request into various PM tools ∙ Wrote and Updated Requirements and Design Documents ∙ Review and Approved Documentation with Developers ∙ Meet with clients to understand their business need ∙ Process and enter data from Requirements and Meeting Minutes ∙ Updated and entered client request into various PM tools ∙ Wrote and Updated Requirements and Design Documents ∙ Review and Approved Documentation with Developers ∙ Meet with clients to understand their business need



Phiz Technologies Inc

• Buisness Analyst and Technical Writer

  • Jan 2017 - Dec 2018

  - Developed a business requirements gathering process and implemented it for Salesforce, Marketplace and DocuSign - Provide support for requirements documentation, planning and UAT testing - Implement a business requirements process and function that is used data and reporting - Perform periodic and ad hoc research of business scenarios using various database and internal resources. - Present requirements business stakeholders and operations teams to measure initiatives, provide business insights, and improve results. - Manage the development of long-range plans for assigned group, ensuring that the overall direction is in line with business strategy and vision. - Apply project management skills to develop and manage strategic initiatives involving cross- functional teams. - Demonstrated strong Microsoft Office skills (Excel, PowerPoint, and Word) - Demonstrated process implementation and improvement skills - Demonstrated clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of user. - Demonstrated ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions. - Demonstrated ability to manage multiple projects simultaneously and efficiently, and to perform concurrent tasks that require technical and functional competence. - Knowledge of sales products and data / reporting Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Business Analyst and Market Dispatcher

  • Sep 2014 - Oct 2015

  ∙ Dispatched and assigned work orders to field technicians ∙ First point of contact for work order updates and changes ∙ Maintained service level agreement violations and status inquiries ∙ Managed field technician appointments ∙ Handled field technician’s daily schedules ∙ Handled site access details for field technicians ∙ Documented Environmental Health and Safety practices ∙ Dispatched and assigned work orders to field technicians ∙ First point of contact for work order updates and changes ∙ Maintained service level agreement violations and status inquiries ∙ Managed field technician appointments ∙ Handled field technician’s daily schedules ∙ Handled site access details for field technicians ∙ Documented Environmental Health and Safety practices



Krais 7 Konsulting

• Business Analyst and Executive Assistant

  • Jan 2012 - May 2014

  ∙ Processed accounts payables for completed and in progress processes ∙ Met with clients to document their business process and system needs ∙ Managed client meetings and project timelines ∙ Processed accounts payables for completed and in progress processes ∙ Met with clients to document their business process and system needs ∙ Managed client meetings and project timelines



Sherwin-Williams Automotive Finishes

• Chemical Manufacturing
• 1 - 100 Employee

• Assistant Branch Manager and Bookkeeper

  • Dec 2005 - May 2011

  ∙ Maintained branch profit and loss reports ∙ Maintained branch inventory levels ∙ Controlled branch shrink and pick-up ∙ Processed customer orders and invoicing ∙ Communicated directly with customers regarding products and back-orders ∙ Processed and maintained paper credit files ∙ Processed accounts payables and receivables ∙ Maintained warehouse and branch appearance ∙ Processed payroll ∙ Maintained branch profit and loss reports ∙ Maintained branch inventory levels ∙ Controlled branch shrink and pick-up ∙ Processed customer orders and invoicing ∙ Communicated directly with customers regarding products and back-orders ∙ Processed and maintained paper credit files ∙ Processed accounts payables and receivables ∙ Maintained warehouse and branch appearance ∙ Processed payroll