Account Analyst

• Apr 2022 - Present

• Partnered with Walmart to fulfill data requests and provide recommendations to influence merchandising decisions and grow market share. • Created and distributed weekly and monthly reporting providing key category specific data and insights. • Built and maintained business relationships with Walmart contacts ranging from associate buyers to senior directors and higher within the Home, Juvenile, and Toys categories. • Created and presented custom, ad hoc reports for Walmart partners providing influential data for key events such as line reviews and major retail seasons. • Created presentations reviewing Walmart performance, share information, and market insights to be shared with key Walmart stakeholders and decisionmakers • Provided software and platform training enabling Walmart associates with the power to create their own reports while providing support and insights on their reports

Supply Chain Analyst

• Jan 2021 - Apr 2022

Account Manager

• Dec 2019 - Jan 2021

-Achieved account growth of 18.7% year-to-date to more than $10.3M through customer engagement and support-Adapted Excel proficiency to document account changes and customer data.-Addressed escalated customer issues and leveraged resources to implement actionable solutions to resolve 90% of complaints within one week-Reinforced relationships with customers and suppliers around the globe to more effectively manage inventory and ongoing projects-Established accountability for account-related documentation and regulatory compliance

Account and Customer Support Specialist

• Nov 2017 - Dec 2019

-Implemented value-creating reporting processes that improved on-time delivery to customers and within supply chain by 38%-Resolved quality and inventory concerns based on thorough investigations of all available data-Developed time-saving best process changes to cut task times by 65%-Verified levels of inventory, regularly discussed forecasts with customers, and placed orders for replenishment to meet service expectations-Improved customer relations by surpassing expectations to offer unparalleled support for all needs improving 85% of quarterly supplier score cards

Inventories and Margin Analyst, Fuel Division

• Nov 2014 - Sep 2015

-Resolved 100% of discrepancies in fuel deliveries to Sam's Club and Walmart gas stations in the eastern United States within 48 hours -Developed strong supplier relations by improving speed of discrepancy resolution -Dispatched Excel skills to develop reports and tools used by team members to increase task productivity by 85% -Resolved 100% of discrepancies in fuel deliveries to Sam's Club and Walmart gas stations in the eastern United States within 48 hours -Developed strong supplier relations by improving speed of discrepancy resolution -Dispatched Excel skills to develop reports and tools used by team members to increase task productivity by 85%