Experience

Pixellu

• United States
• Photography
• 1 - 100 Employee

• Customer Success

  • Sep 2020 - Present

  France 1. Manages and serves as an Administrator for 3 Facebook groups (totaling around 13,000 members) 2. Reviews and responds to social media comments 3. Communicates with customers over email and live chat to answer questions and provide helpful, world-class support 4. Communicates with technical teams on troubleshooting bugs and helps with investigations 5. Manages, updates, and creates internal and external knowledge bases to inform internal and external clients with guides and… Show more 1. Manages and serves as an Administrator for 3 Facebook groups (totaling around 13,000 members) 2. Reviews and responds to social media comments 3. Communicates with customers over email and live chat to answer questions and provide helpful, world-class support 4. Communicates with technical teams on troubleshooting bugs and helps with investigations 5. Manages, updates, and creates internal and external knowledge bases to inform internal and external clients with guides and support articles 6. Collaborates with other departments and helps deliver project deliverables 7. Helps train newly hired employees within the customer success department 8. Serves as a team lead that is always available to help in customer-related situations 9. Churn analysis 10. Strategic planning to foster long-term relationships with our customer base to improve customer satisfaction Show less



Independent

• Independent

  • Oct 2019 - Aug 2020

  Nantes, Pays de la Loire, France



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Temporary Office Assistant

  • May 2019 - Oct 2019

  Dallas/Fort Worth Area



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Lead Control Center Specialist

  • May 2018 - Oct 2018

  Dallas/Fort Worth Area 1. Ensured positive gate space between arriving and departing aircraft 2. Made sure all employees posted correct information about flights 3. Sent out emails/radio calls to different airport departments with highly important information 4. Cross-examined incoming data and made sure all aircraft and gate information was accurate 5. Communicated with HQ officials on flight information regarding equipment, crews, weather, fuel, and passenger information as well as any other… Show more 1. Ensured positive gate space between arriving and departing aircraft 2. Made sure all employees posted correct information about flights 3. Sent out emails/radio calls to different airport departments with highly important information 4. Cross-examined incoming data and made sure all aircraft and gate information was accurate 5. Communicated with HQ officials on flight information regarding equipment, crews, weather, fuel, and passenger information as well as any other pertinent details 6. Analyzed, coded, and posted flight delays if applicable

• Control Center Specialist

  • Oct 2017 - Apr 2018

  Dallas/Fort Worth Area 1. Ensured all departments completed assigned tasks on time and correctly 2. Analyzed the weight and balance of aircraft and made adjustments if necessary 3. Verified and ordered fuel amounts and confirmed weight limits 4. Communicated with specific departments on information about their flights and tasks 5. Approved/denied arrivals and departures on American Airlines airport ramp space 6. Controlled and directed all aircraft movements via radio frequency on airport grounds… Show more 1. Ensured all departments completed assigned tasks on time and correctly 2. Analyzed the weight and balance of aircraft and made adjustments if necessary 3. Verified and ordered fuel amounts and confirmed weight limits 4. Communicated with specific departments on information about their flights and tasks 5. Approved/denied arrivals and departures on American Airlines airport ramp space 6. Controlled and directed all aircraft movements via radio frequency on airport grounds 7. Ensured and corrected all recorded flight times are accurate (internal and external)

• Lead Gate Specialist

  • Apr 2017 - Oct 2017

  Dallas/Fort Worth Area 1. Ensured all team members perform tasks safely, correctly, and on time 2. Served as a leader to a team and assisted them when necessary 3. Dealt with any passenger difficulties that the employees could not handle 4. Had all responsibility of a given zone and all that took place in that zone 5. Corrected issues with aircraft, passengers, flight crews, agents, and reservations

• Gate Specialist

  • Oct 2016 - Mar 2017

  Dallas/Fort Worth Area 1. Piloted jet bridges to meet inbound/outbound aircraft 2. Briefed flight crews (pilots, flight attendants) on flight information and pertinent details 3. Assisted all passengers and processed requests for upgrades or special services 4. Handled passenger reservations which include fees, destinations, seating, and flights 5. Boarded all passengers safely and in a timely manner while staying vigilant



Patrizio

• Restaurant Team Member

  • Apr 2015 - Apr 2016

  Highland Village, Texas