Experience

Horizon Oxygen and Medical Equipment

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resource Assistant

  • Mar 2023 - Present

  Orange County, California, United States



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jan 2022 - Mar 2023

  Azusa, California, United States ● Recruited, trained and managed a diverse workforce of over 100 team members, kitchen staff and leadership. ● Implemented HR policies and procedures, such as performance evaluations and disciplinary actions. ● Developed and maintained positive employee relations through effective communication and conflict resolution. ● Produced profits of 28% by creating systems that monitored food costs, wage costs and restaurant expenses which allowed for business investments to better focus on… Show more ● Recruited, trained and managed a diverse workforce of over 100 team members, kitchen staff and leadership. ● Implemented HR policies and procedures, such as performance evaluations and disciplinary actions. ● Developed and maintained positive employee relations through effective communication and conflict resolution. ● Produced profits of 28% by creating systems that monitored food costs, wage costs and restaurant expenses which allowed for business investments to better focus on growth, leadership development and employee engagement. ● Performed employee performance management, disciplinary actions and prepared disciplinary documents and grievance responses. ● Conducted regular training sessions on hospitality, safety and health regulations, and company policies. ● Analyzed and monitored labor costs, overtime, and payroll to ensure budget compliance. ● Maintained accurate and up-to-date employee record and personal files. ● Stayed current on federal and state employment laws, such as FLSA, FMLA, Title VII of the Civil Rights Act and OSHA. ● Research and implemented systems of technology to better increase accountability, communication, and effectiveness.

• Assistant General Manager

  • Jul 2020 - May 2022

  Azusa, California, United States ● Oversaw and scheduled employees to ensure that restaurant was properly staffed to complete operations and sales of over $30,000 a day. ● Increased employee satisfaction by 20% by surveying team members on ways they could feel better cared for and engaged. ● Developed and worked with team members to grow over 20 leaders by coaching and training them to better help run business operations to meet sales growth. ● Designed a catering management system with different managers by… Show more ● Oversaw and scheduled employees to ensure that restaurant was properly staffed to complete operations and sales of over $30,000 a day. ● Increased employee satisfaction by 20% by surveying team members on ways they could feel better cared for and engaged. ● Developed and worked with team members to grow over 20 leaders by coaching and training them to better help run business operations to meet sales growth. ● Designed a catering management system with different managers by introducing more effective communication channels which resulted in obtaining over $200,000 in sales.

• Director

  • Aug 2018 - Jul 2020

  Glendora, California, United States ● Worked with and managed a diverse team of over 40 full time and part time employees by developing, training, and engaging with each one. ● Managed and led the 2:30-11pm daypart which consisted of sales of over $12,000 and over 800 transactions per day. ● Achieved the highest drive-thru speed of service score within the state of California and set Inland Empire record of 182 drive-thru transactions in an hour.

• Team Lead

  • Sep 2017 - Aug 2018

  Glendora, California, United States

• Team Member

  • May 2017 - Sep 2017

  Glendora, California, United States