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Bio

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Engineer
      • Feb 2022 - Present
    • United States
    • Professional Services
    • 1 - 100 Employee
    • Customer Saticfaction Team
      • Nov 2020 - Mar 2022

    • GAIT Satellite Engineer
      • Jan 2019 - Oct 2020

      U.S. Army CTR, Fort Detrick, Maryland• Provide tier 3 support for all iDirect military missions utilizing both military and commercial satellites.• Managed 5 Hubs remotely consisting of 6 blades at each RHN.• Familiar with iDirect software versions 2.3, 3.4, and 4.2 utilizing transec networks.• Provided in depth troubleshooting with tactical users.• Developed Standard Operating Procedures (SOP) and ensured iDirect technicians have the most information to accomplish troubleshooting in a timely and efficient manner.• Ensured existing SOP/ Guide were updated to improve overall functionality of GAIT.• Developed link budget analysis for a variety of SATCOM terminals to include T2C2, TAMPA, Hawkeye, Panthers, and multiple other terminals with iDirect modems. • Performed utilization analysis to determine appropriate modulation, coding, and bandwidth needs for different users. • Built, monitored, and troubleshoot a variety of iDirect modems to include e8350, 9350, 900, iConnex0-e800, iConnex-e850mp, 950mp, and 980.• Assisted with scheduling GAIT personnel spanning over 7 different companies all with different pay periods.

    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Satellite Controller
      • Apr 2017 - Jan 2019

      Supervised a team of 12 operators including soldiers and DA Civilians in the daily operations of a WSOC for 2 WGS satellites and 2 DSCS III satellite.

    • Satellite Controller
      • Mar 2015 - Apr 2017

      Supervised a team of 12 operators including soldiers and Government Contractors in the daily operations of a WSOC for 1 WGS satellites and 1 DSCS III satellite.

    • Satellite Communication Systems Operator Maintainer
      • Oct 2013 - Mar 2015

    • IT/ Counter Top Department Manager
      • Jun 2009 - Jan 2011

Education

  • University of Maryland University College
    Bachelor's degree, Information Technology
    2018 - 2020
  • University of Maryland University College
    Associate's degree, General Studies
    2015 - 2016
  • Tidewater Community College

Community

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