Tyler Zager

Mentor at Hotel Student Mentorship Program
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Contact Information
us****@****om
(386) 825-5501
Location
Miami-Fort Lauderdale Area

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Experience

    • Hospitality
    • 1 - 100 Employee
    • Mentor
      • Jun 2023 - Present

      Ithaca, New York, United States • Paired with new Cornell students to guide them in their transition to college life and coursework • Communicate regularly and host monthly check ins to answer questions and concerns related to the Hotel School

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Bartender
      • Feb 2023 - Present

      Ithaca, New York, United States • Collaborate with team of 20 students to execute beverage service for a student run conference for alumni, faculty, and executives with attendance of over 300+ guests • Operate and clean bar with goal of providing prompt service and creative alcoholic and mocktail options

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Teaching Assistant: HADM 1740 Business Computing
      • Jan 2023 - Present

      Ithaca, New York, United States • Grade daily assignments, quizzes, and exams, and ensure class sessions go smoothly • Guide students in Word, PowerPoint, and Excel skills and communicate lessons in a clear, effective manner

    • United States
    • Higher Education
    • 700 & Above Employee
    • Cornell Tradition Fellowship
      • Aug 2022 - Present

      • Selected into highly selective program with 4% acceptance rate that requires 250 work and service hours per year • Collaborate with teams of students to plan community service volunteering events around campus and Ithaca • Attend monthly meetings, team bonding events, and service events with other fellows to build community

    • United States
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Hotel Operations Intern
      • May 2023 - Jul 2023

      Hollywood, Florida, United States • Rotated through different departments of the hotel including front desk, concierge, bell desk, public space, sales, housekeeping, and customer care center, to develop a diverse skill set for hotel operations and management • Interacted with management of each department and offered valuable insight to improve operations and guest experience • Created and proposed incentive program with housekeeping management team to reward room attendants

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Summer Camp Counselor
      • Jun 2022 - Jul 2022

      Hendersonville, North Carolina, United States • Coordinated engaging activities for cabin of 12 kids over the course of 7 weeks • Collaborated and communicated effectively with co-counselor to provide memorable experiences for cabin • Maintained and built a meaningful connection with campers and fellow counselors

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Shift Lead
      • Mar 2020 - Jun 2022

      Weston, Florida, United States • Handled over 300 customer interactions per day, which included recommending menu items, addressing customer complaints, taking phone orders, and preparing food items • Led staff in a high-stress, fast-paced environment to ensure food items were delivered promptly and correctly • Maintained a cash register and safe of over $5,000 and wrote multiple deposit slips at the end of each shift

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Summer Intern
      • Jun 2021 - Aug 2021

      Sunny Isles, Florida, United States • Assisted with hotel operations across different departments, such as front desk, pool and beach, accounting, events, sales, housekeeping, and engineering, and ensured operations went smoothly • Facilitated communication between front desk and housekeeping to accommodate 100+ customers per day • Interacted with customers with complaints, questions, and requests about the resort and their stay

    • United States
    • Apparel & Fashion
    • 1 - 100 Employee
    • Warehouse Employee
      • Jun 2020 - Jul 2021

      Sunrise, Florida, United States • Remedied guest complaints to help with shipment, quality, and misplacement issues • Maintained inventory of over 10,000 pieces of clothing, accessories, and garments • Managed and organized over 200 merchandise orders in a timely manner

Education

  • Cornell University
    Bachelor of Science - BS, Hotel/Motel Administration/Management
    2022 - 2026
  • NSU University School
    High School Diploma
  • NYU School of Professional Studies
    High School Academy, Careers in Hospitality
    2021 - 2021

Community

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