Disputes Analyst

• Nov 2021 - Present

Freelance Marching Band Drill Designer and Visual Instructor

• Aug 2013 - Present

- Collaborate with directors to design show concepts with the full picture in mind - Write visual drill to accommodate design needs and varying skill levels - Provide visual instruction as a consultant/clinician - Collaborate with directors to design show concepts with the full picture in mind - Write visual drill to accommodate design needs and varying skill levels - Provide visual instruction as a consultant/clinician

Compliance and Data Analyst

• Oct 2018 - Nov 2021

- Monitor employee account activity to mitigate internal fraud and abuse of internal knowledge.- Analyze reimbursements to ensure that funds are being offered in accordance with internal policies and procedures.- Analyze high volume reimbursements daily to mitigate preventable loss.- Investigate priority Unauthorized Account Creation (UAC) claims for immediate resolution or escalation.- Review Regulation-E support casework to ensure compliance with federally regulated timelines, procedures, and decision accuracy.- Build and maintain weekly and monthly reports through data visualization and story-based analysis.- Assist in user support policy changes based on data trends from information gathered in reports.- Vet influencer accounts to mitigate potential brand risk issues prior to sponsored partnerships.- Review support contacts regarding payments that have been flagged for review to ensure compliance with regulatory requirements as dictated by the Office of Foreign Assets Control (OFAC).- Analyze and action accounts that have been flagged for additional verification in order to ensure compliance with Know Your Customer (KYC) standards.

Quality Assurance Analyst

• Oct 2017 - Oct 2018

- Review customer support contacts to ensure quality service is being provided- Provide feedback for growth and improvement- Collaborate to help create and improve company policies

Technical Customer Support Representative

• May 2017 - Oct 2017

- Support users and provide solutions- Identify trends for further investigation to prevent future issues- Mentor new hires through the training process

Server and Bartender

• Nov 2013 - May 2017

- Server and bartender - Server and bartender

Customer Service Representative

• Nov 2014 - Mar 2017

- Seasonal customer service representative for the Winter seasons of 2014, 2016 - Support customers and recommend products for custom orders - Process and batch orders for delivery based on estimated shipping times and time-sensitive deliveries - Seasonal customer service representative for the Winter seasons of 2014, 2016 - Support customers and recommend products for custom orders - Process and batch orders for delivery based on estimated shipping times and time-sensitive deliveries

Visual Instructor

• May 2013 - Aug 2016

- Visual marching instructor for four seasons with the Madison Scouts from 2013-2016. - Visual marching instructor for four seasons with the Madison Scouts from 2013-2016.