Experience

Metro Toyota

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Master service advisor

  • Jun 2018 - Present

  Worked with technicians to convey to customer the needs of their vehicle • Expand and retain new customer base • Ability to achieve top customer service scores (CSI) • Write full vehicle estimates • Achieved weekly and monthly sales goals Worked with technicians to convey to customer the needs of their vehicle • Expand and retain new customer base • Ability to achieve top customer service scores (CSI) • Write full vehicle estimates • Achieved weekly and monthly sales goals



Brakes Plus

• United States
• Vehicle Repair and Maintenance
• 100 - 200 Employee

• Service Manager / Assistant Store Manager

  • Aug 2014 - Jun 2017

  Wrote full vehicle estimates and sold ethically Worked with technicians to convey to customer the needs of their vehicle Maintained inventory levels of store stock Maintained/managed store image Trained new service advisors Maintained great customer relationships Achieved weekly and monthly sales goals Wrote full vehicle estimates and sold ethically Worked with technicians to convey to customer the needs of their vehicle Maintained inventory levels of store stock Maintained/managed store image Trained new service advisors Maintained great customer relationships Achieved weekly and monthly sales goals



Renegade Power Sports

• Phoenix, Arizona Area

• Service Manager / Rental Manager

  • Feb 2012 - Aug 2014

  Scheduled rentals Managed/maintained new and current vendor relationships Handled all customer service and rental issues Maintained inventory levels of store stock Scheduled rentals Managed/maintained new and current vendor relationships Handled all customer service and rental issues Maintained inventory levels of store stock



Dirt fiend Racing

• Phoenix, Arizona Area

• Service Technician

  • Jan 2011 - Jan 2012

  Customer sales and service quotes Engine rebuilding Shock Services & Suspension set-up (ATV, UTV, Mountain bike, Dirt bike) General maintenance Custom Race bikes Carburetor tuning & recalibration Dyno-tuning Fuel Injection mapping Transmission rebuilding & replacement Shock rebuilding: (Elka, Axis, PEP, Fox, Works, Ohlins, OEM) Fork Rebuilding and re-spring (Showa, Kayaba, OEM) Customer sales and service quotes Engine rebuilding Shock Services & Suspension set-up (ATV, UTV, Mountain bike, Dirt bike) General maintenance Custom Race bikes Carburetor tuning & recalibration Dyno-tuning Fuel Injection mapping Transmission rebuilding & replacement Shock rebuilding: (Elka, Axis, PEP, Fox, Works, Ohlins, OEM) Fork Rebuilding and re-spring (Showa, Kayaba, OEM)