Experience

AIR Communities

• United States
• Real Estate
• 200 - 300 Employee

• Multi-Site Community Manager

  • Jul 2019 - Present



Aimco

• United States
• Real Estate
• 700 & Above Employee

• Leasing Consultant

  • Jan 2018 - Jul 2019



Crestline Hotels & Resorts

• Hospitality
• 500 - 600 Employee

• Guest Services Manager

  • May 2017 - Dec 2017

  • Turned an underperforming team and enhanced guest satisfaction by holding the team accountable to guest service scores and experiences. Coached and developed team to meet Marriott brand standards • Created a schedule based on hotel occupancy and hired associates to meet the needs of the hotel • Manager on Duty for nights and all weekends, handling all guest issues at the desk and throughout the property including in housekeeping and the restaurant • Enhanced Guest Service Scores from a 62 to 89 in 7 months at a busy, downtown city property. Handled all guest issues during a guest’s stay or as made aware of through Medallia reporting • Correlated with sales team to plan group blocks and executed with operations team to exceed guest expectations Show less



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Supervisor

  • Apr 2016 - May 2017

  • Oversee and schedule associates at both the front desk and in activities, including movie room, activities room, pools and grilling area for both properties of Resort• Dial in to guest experiences and provide feedback to team, both on the spot and in weekly development one on ones. • Recognize and reward top performers, delegating development opportunities to them. Work with associates falling short to improve by setting mile stones throughout their development• Establish guest relation standards and environment to create loyal, return guests. Design and execute special events and guest celebrations to add value to stays• Manage front desk operations including inventories, reporting, auditing and billing & payments Show less

• Guest Service Agent

  • Mar 2015 - Apr 2016

  • Provided courteous and professional service to guests during check in and throughout their stay • Directed and coached new peers to achieve an exceptional stature with our cliental by being an on-the job trainer• Quickly handled guest relation issues and worked towards satisfactory resolutions• Won employee competition for guest satisfaction scores seven months in a row



Local 121

• Providence, Rhode Island Area

• Line Cook

  • Sep 2013 - Mar 2015

  • Assigned work and organizational tasks to dining room employees to manage flow throughout service within restaurant • Delegated communication between both the front and back of house to ensure customer needs were fulfilled to exceed expectations • Prepared upscale dishes from local and sustainable products • Also served as a Host and Server on a regular basis, assisting customers in the front and back of house • Assigned work and organizational tasks to dining room employees to manage flow throughout service within restaurant • Delegated communication between both the front and back of house to ensure customer needs were fulfilled to exceed expectations • Prepared upscale dishes from local and sustainable products • Also served as a Host and Server on a regular basis, assisting customers in the front and back of house