Experience

Bungalow 5

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Director of Showrooms / Inside Sales Senior Manager Client Relations

  • Apr 2016 - Present

  Villa & House, formally Bungalow 5 Director of Showrooms & Inside Sales Dallas, TX – 2016 - 2023 • Led a team of 6 sales professionals covering 4 states across 2 showroom locations, providing direction, coaching, and support to deliver, achieve and exceed revenue goals. • Managed and led a team of 20 + Client Relations Team Member in Claims, Customer Service and Sample Library, onsite, remote and hybrid. • Developed and implemented ongoing strategies to improve company culture, customer experience, engagement and retention. • Established showroom standard of fineness, maintaining the brand within the showrooms, with style, substance and quality. • Collaborated and mentored with cross functional teams to ensure alignment and execution of business objectives. • Developed SOPs, training modules and schedules to provide continuing product knowledge, support and standards. • Utilized data analytics and market insights to forecast, inform business decisions and drive continuous improvement. • Developed and managed budgets for showroom operations, community and marketing events, photoshoots including expenses, salaries and logistics. • Monitored and analyzed sales metrics to identify successes and opportunities to develop proactive plans to cross correct performance. • Established and maintained strong relationships with key clients, building trust and loyalty. • Developed new quoting processes, opportunities and reporting. Show less



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Professional

  • 2011 - Mar 2016

  • Entrepreneurial spirit and experience yielded positive and profitable results, while maintaining the iconic brand. • Built client relationships aligned with company matrix. • Contributed to the success of the department with growth in excess of 30% of plan. • Met and exceeded sales goals annually, maintaining placement in the upper 30% of company professionals. • Developed and marketed a program for the design, architectural and hospitality industry, increasing divisional sales by 15%. • Maintained a strategic outreach-marketing plan. • Judicious, with regard to operational, POS, social and company communications. Show less



Mecox

• United States
• Individual and Family Services

• General Manager

  • 2006 - 2011

  • Supervised showroom completion, Hired and trained team of 5+ • Developed and implemented sales and marketing plan. • Met and exceeded sales goals by 40% of projections. • Maintained top performing store status annually, first or second spot in company sales. • Procured merchandise. Maintained inventory level. • Created and implemented visuals and placement of product, ensuring compliance with brand voice. • Traveled to all new stores implementing process and procedure implemented in Dallas. • Led Dallas showroom to rank of #2 companywide. Show less



ABC, CBS Broadcast Affiliates

• Contributing Lifestyle Expert

  • 1997 - 2009

  12 years cumulative, live and taped television segments, magazine format. Introducing creative and informative segments. Instrumental in building a viewer base with a 3.5 share Nielsen standards. 12 years cumulative, live and taped television segments, magazine format. Introducing creative and informative segments. Instrumental in building a viewer base with a 3.5 share Nielsen standards.