Delivery Lead, Support Lead

• Dec 2021 - Present

Leading a Delivery team to achieve the design and delivery of complex enterprise solutions, involving various internal and external integrations (e.g. Salesforce, Microsoft Stack, AWS, etc.). Leading a Support team to manage enterprise support issues and tickets as the leading technical expert across an entire customer base, acting as the bridge between Customer Success and Product/Engineering teams to achieve the best outcomes for clients while holding responsibility for internal… Show more Leading a Delivery team to achieve the design and delivery of complex enterprise solutions, involving various internal and external integrations (e.g. Salesforce, Microsoft Stack, AWS, etc.). Leading a Support team to manage enterprise support issues and tickets as the leading technical expert across an entire customer base, acting as the bridge between Customer Success and Product/Engineering teams to achieve the best outcomes for clients while holding responsibility for internal metrics for support.

Solution Delivery Manager

• Mar 2020 - Jan 2022

Became one of Checkbox's 1st Solution Delivery Managers. Shifted focus from customer training and education, utilising years of customer service and problem solving, to meet executives and descision makers and provide consulting end to end on B2B and client's B2C projects involving: architect, design, build and deployment of complex solutions on the Checkbox platform.

Customer Success Manager

• Sep 2019 - Mar 2020

Checkbox is a 14x-award winning platform that enables the digitisation and automation of expert decisioning and workflow. By using drag and drop, non-IT users can build software that automates triage and workflow, assessments and documentation generation, all without coding. As a pioneer in expert process automation (EPA), Checkbox seamlessly integrates the concepts of forms, decision-tree, spreadsheet, workflow, document automation and data visualisation. For any questions or to… Show more Checkbox is a 14x-award winning platform that enables the digitisation and automation of expert decisioning and workflow. By using drag and drop, non-IT users can build software that automates triage and workflow, assessments and documentation generation, all without coding. As a pioneer in expert process automation (EPA), Checkbox seamlessly integrates the concepts of forms, decision-tree, spreadsheet, workflow, document automation and data visualisation. For any questions or to schedule a live demo, please feel free to reach out at tyler@checkbox.ai

Co-Founder

• 2018 - 2019

Managing Director

• Feb 2012 - Dec 2018

Store Manager

• Dec 2014 - Sep 2017