Experience

American Trim

• United States
• Manufacturing
• 200 - 300 Employee

• Information Technology Infrastructure Manager

  • Dec 2019 - Present

  • Managed an IT Infrastructure Team of 4 to develop and implement a IT Infrastructure Strategy based on business objectives including Server, Network, Storage, Communication, Physical Security, Surveillance and Cyber Security Solutions.• Assess and Select Vendors to assist in meeting IT Goals. Negotiate IT contracts and lead Infrastructure Budgeting process of approximately $1M.• Interview and select candidates for IT Support. Set Goals, assign duties/tasks, and conduct training.• Direct Cyber Security training resulting in a 95% Improvement from initial test. Implemented new EDR/MDR Solution that stopped stopped a targeted ransomware campaign. Engaged External Vendor for Penetration Test, mitigated all findings within 30 days. • Lead Disaster Recovery Planning and Business Continuity Efforts. Show less

• Network Engineer

  • Feb 2016 - Dec 2019

  • Improved network security by developing and implementing a Three phase Ransomware protection plan against Ransomware attacks by incorporating Next Generation Anti-Virus, Modern Spam Filtering techniques such as URL Re-Write and Sandboxing technology, and Firewall content filtering.• Lead Migration of 250+ endpoints from Tandberg, and Webex to Zoom and Zoom Rooms. Configured and deployed Zoom Rooms hardware and automated deployment of the Zoom client to end users and wrote a technical guides.• Improved Server Backups by Implementing Virtual machine backup technology. Reducing time to recovery from days to hours.• Improved security by integrating the company's SSL VPN solution with MFA, resulting in a reduction of unauthorized access to the network.• Implemented Full-Mesh/ Redundant WAN Circuits and VPN Routing for every site to make internet access as redundant as possible and avoid internet downtime. Show less



WCOIL

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Network Operations Center Manager

  • Jan 2014 - Feb 2016

  • Played a pivotal role in advising WCOIL's largest managed IT clients on strategic IT planning, offering insights into shaping their IT strategies to align with business objectives. Additionally, assumed the role of Sales Engineer for technical solutions, presented and tailored these solutions to match client requirements. • Lead expansion of WCOIL WISP, Hosted VOIP, and Fiber Optic networks to serve hundreds of new clients. • Managed network performance, monitoring, and maintenance for a data center consisting of over 300 network devices and 300 servers. Show less

• Network Administrator

  • Sep 2012 - Jan 2014

  • Managed and optimized WCOIL Client WAN, LAN, WLAN, Server, and Desktop Environments, ensuring seamless functionality and performance.• Lead the design, proposal, and execution of network enhancements, elevating customer network efficiency and performance.• Delivered exceptional customer service through on-site and remote support, consistently resolving technical issues and ensuring client satisfaction.

• Technical Support Analyst

  • Jul 2010 - Sep 2012

  • Troubleshot and resolved end-user issues both via phone and onsite service.• Supported clients by evaluating their computers and repairing hardware and software.• Developed an informative foundation for troubleshooting policies and procedures by collecting tribal knowledge and migrating materials into a modernized system.