Tyler Sciascetti
Sales Supervisor at CAA Club Group- Claim this Profile
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Bio
Credentials
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Database Design and Basic SQL in PostgreSQL
CourseraMar, 2023- Nov, 2024 -
Google Data Analytics Certificate
CourseraMar, 2023- Nov, 2024 -
Data Analysis with R Programming
CourseraFeb, 2023- Nov, 2024 -
Analyze Data to Answer Questions
CourseraJan, 2023- Nov, 2024 -
Share Data Through the Art of Visualization
CourseraJan, 2023- Nov, 2024 -
Prepare Data for Exploration
CourseraDec, 2022- Nov, 2024 -
Process Data from Dirty to Clean
CourseraDec, 2022- Nov, 2024 -
Ask Questions to Make Data-Driven Decisions
CourseraNov, 2022- Nov, 2024 -
Foundations: Data, Data, Everywhere
CourseraNov, 2022- Nov, 2024 -
Lean Six Sigma Yellow Belt Certification
CAA Club GroupJun, 2021- Nov, 2024
Experience
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CAA Club Group
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Canada
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Insurance
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700 & Above Employee
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Sales Supervisor
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Oct 2020 - Present
Manage a team of 10-14 sales associates and team advisor. • Top performing sales team 2021 & 2022 • Coach, develop and engage sales team to drive various KPI metrics• Lead full phase implementation of new CTI technology. Provided multiple innovative solutions and worked with key stakeholders to ensure operational readiness.• Engagement lead for all of CAA Club (600+ Associates) since start of 2022.o Given autonomy to use a $150k budget to plan various events & activities to engage a remote workforce. o Oversee a group of ~25 leaders to implement strategy• Implement various innovative solutions and present to Vice President Levelo Developed a conversational Bot within MS Teams from scratch. o Generated and implemented a “Sales Hub” landing site for internal departmento Created a “portal” for company-wide virtual conference• Revamp of internal retention program; lead to over $25k in added revenue • Analyze data daily using various reports to make data driven decisions. Advanced excel knowledge.• Responsible for interviewing and being final decision maker for new hires• Departmental lead for Net Promoter Score project- solutions to help improve customer satisfaction• Responsible for setting monthly department targets and generating commission files Show less
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Service Supervisor
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Sep 2019 - Oct 2020
Manage a team of 10-14 emergency road service associates and team advisor.• Top performing ERS team across various KPI metrics• Launched full cycle inaugural outbound program for the Road Service Department.
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Service Supervisor (Overnight)
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Nov 2018 - Sep 2019
Key contact for entire business during overnight hours while managing a team of 10-14 emergency road service associates and team advisor.• Main contact for various customer escalations, employee queries and IT situations• Took an underperforming overnight team and brought stability and structure. • Brought team from lowest performing internal quality team to highest performing
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Team Advisor
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Jan 2018 - Oct 2018
Responsible for managing performance, supporting and coaching a team of 12 associates.
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Quality Assurance Analyst
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Apr 2017 - Jan 2018
Reviewed calls across various lines of business to ensure quality standards were being met.
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Inbound Sales Advisor
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Sep 2015 - Apr 2017
Top performing CAA Membership and Travel insurance sales associate.
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Taurimo Sales Inc.
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Hamilton, Ontario, Canada
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Sales Representative
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Jul 2015 - Sep 2015
• Working as a Moneris Authorized Sales Rep (B2B) • Building relationships with clients, while using sales techniques to effectively sell/up-sell product • Working as a Moneris Authorized Sales Rep (B2B) • Building relationships with clients, while using sales techniques to effectively sell/up-sell product
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Landscaper
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May 2015 - Jun 2015
• Using machinery to maintenance and take care of various types of property • Working individually with a work truck + trailer and landscaping properties • Collaborating with others to get the jobs done as quick and efficient as possible • Using machinery to maintenance and take care of various types of property • Working individually with a work truck + trailer and landscaping properties • Collaborating with others to get the jobs done as quick and efficient as possible
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Mosaic North America
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United States
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Advertising Services
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700 & Above Employee
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Brand Ambassador
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Nov 2014 - Jun 2015
• Worked on a Foodland Ontario government program • Promoting locally grown produce, while encouraging and educating people to buy local • Influence customers experience to make sales • Preparing reports on daily engagements and sales • Selected to work high profile Head Office events • Consistently met and exceeded sales targets • Worked on a Foodland Ontario government program • Promoting locally grown produce, while encouraging and educating people to buy local • Influence customers experience to make sales • Preparing reports on daily engagements and sales • Selected to work high profile Head Office events • Consistently met and exceeded sales targets
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Mike's Subs
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1050 Upper Gage Hamilton, Ontario
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Sandwich Artist/Key Holder
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Jul 2013 - May 2015
• Operate store independently for up to 8 hours • Conduct financial transactions • Prepare food and stock inventory • Operate store independently for up to 8 hours • Conduct financial transactions • Prepare food and stock inventory
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City Of Hamilton
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Canada
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Government Administration
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700 & Above Employee
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Turf Management - Summer Student
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Apr 2014 - Aug 2014
• Lawn Maintenance at King's Forest golf course using various types of machinery. • Lawn Maintenance at King's Forest golf course using various types of machinery.
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Kelly
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United States
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Staffing and Recruiting
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700 & Above Employee
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Cadbury Factory Worker
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Jun 2012 - Jul 2013
• Factory worker working at various work stations. • Factory worker working at various work stations.
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Fortinos Supermarket Ltd
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65 Mall Rd. Hamilton, Ontario
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Cashier
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Oct 2011 - Jun 2013
• Provided customer service • Resolve customer complaints in a proactive manner • Assist in stocking shelves and rotating merchandise • Conduct numerous financial transactions • Provided customer service • Resolve customer complaints in a proactive manner • Assist in stocking shelves and rotating merchandise • Conduct numerous financial transactions
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Education
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2012 - 2016
McMaster University
Honours Bachelor of Commerce, Business/Commerce, General -
2008 - 2012
St Jean de Brebeuf
High School Diploma
Community
