Experience

VIP (Vermont Information Processing)

• United States
• Software Development
• 300 - 400 Employee

• Customer Support Specialist

  • Feb 2018 - Present



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Mate

  • Jan 2014 - Jun 2017

  Promoted to Mate (Manager) in Brooklyn, NY and was transferred after a year to Manhattan at the highest grossing store in the country.Manhattan Manager:*Oversaw section leadership team of ten. Offered support for order writing, merchandising, cleanliness, inventory, with the ultimate goal of driving sales*Wrote and managed the weekly schedule for close to 300 employees. Projected sales numbers three weeks in advance. Tracked Key Performance Indicators and optimized weekly schedules to improve numbers. Balanced store needs with time off requests.*Responsible for submitting payroll to the office biweekly. Would routinely make cash deposits upwards of four thousand dollars. Handed checks to employees.Brooklyn Manager:*Responsible for day to day operations of the fourth largest store in the country. Led teams of thirty individuals at a time. Devised a crew development system and worked with peers to implement it.*Improved store cleanliness operations and organized overnight teams to move through a system I created.*Wrote "Daily Log" for store operations. Tasked jobs to 90+ individuals per day.*Responsible for hiring. Screened applications, set up and conducted initial interviews, called back candidates, oversaw the hiring and onboarding of more than fifty individuals.*Was point mate for HR. Tracked attendance, held people accountable for work productivity, wrote and delivered disciplinary documentation, was the liaison for office needs in California and Boston.

• Sales Associate (Crew Member)

  • Mar 2011 - Jan 2015

  Section Leader. Ordered hundreds of products from several vendors with multiple delivery dates. Managed backstock, performed inventory.



John Doe Theatre Company

• Brooklyn, NY

• Founder

  • Jun 2013 - Jun 2014

  *Produced and played the title role in The Sign in Sidney Brustein's Window *Produced, directed, and starred in Almost, Maine at the Producer's Club in NYC *Produced and played the title role in The Sign in Sidney Brustein's Window *Produced, directed, and starred in Almost, Maine at the Producer's Club in NYC