IT Support Specialist I

• Sep 2020 - Present

Help Desk Analyst

• Mar 2019 - Sep 2020

- Helped build a brand new help desk from the ground up. This included building and implementing procedures pertaining to how the help desk should be run - Worked on creating documentation for the end user on how to perform various tasks to help improve the efficiency of the help desk - Helped to plan and implement various projects pertaining to the IT department. This includes new PC setup, domain migrations, etc. - Managed and tracked all Rockford area IT equipment for the company - Helped build a brand new help desk from the ground up. This included building and implementing procedures pertaining to how the help desk should be run - Worked on creating documentation for the end user on how to perform various tasks to help improve the efficiency of the help desk - Helped to plan and implement various projects pertaining to the IT department. This includes new PC setup, domain migrations, etc. - Managed and tracked all Rockford area IT equipment for the company

Field Technician

• Mar 2018 - Mar 2019

I worked a variety of IT related issues on a daily basis. These include the following; -Responding to a variety of service calls that include network issues, hardware issues, and software issues -PC repairs and installs -Running and installing network cables in complicated environments -Programming and installing Sonicwalls (firewalls), switches, routers, and other networking equipment -Document all service calls and projects. This includes building Visios of the networks I work with -Install and configure many different software and programs depending on the clients needs -Purchase and assign Microsoft Office packages for users -Email migrations including configuring and deploying Trend HES

NOC Technician

• Apr 2017 - Mar 2018

Working in a network operation center, I worked tickets based on alarms we received via phone calls, emails, or from our monitoring software. These included fiber issues, IP issues as well as external issues such as power outages etc. I also worked closely with carriers (internet providers) and client engineers to help resolve alarms. Working in a network operation center, I worked tickets based on alarms we received via phone calls, emails, or from our monitoring software. These included fiber issues, IP issues as well as external issues such as power outages etc. I also worked closely with carriers (internet providers) and client engineers to help resolve alarms.

Senior Game Advisor

• Sep 2015 - Dec 2016

Assembler

• Feb 2015 - Jul 2015

31B Military Police

• Sep 2009 - Sep 2014

Overnight Stocker

• Aug 2008 - Aug 2009

Stocked and tracked inventory based on store needs. Stocked and tracked inventory based on store needs.

Cashier / Cook

• Dec 2006 - Aug 2008

- Customer service - Janitorial duties - Customer service - Janitorial duties