Experience

Colorado Teardrops

• United States
• Retail
• 1 - 100 Employee

• Office Manager + Service Ops

  • Jul 2022 - Present



Bridge House

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • Oct 2020 - Apr 2022

  Responsible for customer service as well as the effective management of hands-on production, inventory, procurement, and distribution. Handled day-to-day shipping and receiving, overseeing more than 100 packages per day. Used fulfillment software (Ship Station) to create, fulfill, and review orders for accuracy. Managed and trained trainees of the “Ready to Work” program. Worked closely with kitchen staff to maintain quality control in baking and packaging. Kept record of ingredient and packaging inventory on hand, develop timing strategy for ordering. Show less



Bridge House

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2019 - Mar 2020

  Improved the customer experience, including resolving problems and complaints quickly and effectively. Handled inbound and outbound calls, web, mail and chat communications as well as consumers arriving at facility personally to purchase products. Identified solutions to any and all customer problems that arose. As a largely seasonal/holiday business, managed increased workload and broader responsibilities through 4th quarter. Improved the customer experience, including resolving problems and complaints quickly and effectively. Handled inbound and outbound calls, web, mail and chat communications as well as consumers arriving at facility personally to purchase products. Identified solutions to any and all customer problems that arose. As a largely seasonal/holiday business, managed increased workload and broader responsibilities through 4th quarter.



Green Chef

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Data Analyst and Customer Relations

  • Jul 2017 - Mar 2019

  Deliver above and beyond customer service through phone and email Answer customer calls and reply to email inquiries in a fast-paced environment Devise creative solutions to any and all problems that arise Think creatively about ways to improve the relationship with the customer Assist customers in managing their Green Chef subscriptions Deliver above and beyond customer service through phone and email Answer customer calls and reply to email inquiries in a fast-paced environment Devise creative solutions to any and all problems that arise Think creatively about ways to improve the relationship with the customer Assist customers in managing their Green Chef subscriptions



Qualfon/Center Partners

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• TIVO Sales Representative

  • Oct 2016 - Apr 2017

  Handled and responded to inbound phone calls and email inquiries. Upsold products and services based on customer needs. Maintained and promoted a positive attitude while meeting productivity goals. Demonstrated the ability to create, add, edit and troubleshoot within the client system. Handled and responded to inbound phone calls and email inquiries. Upsold products and services based on customer needs. Maintained and promoted a positive attitude while meeting productivity goals. Demonstrated the ability to create, add, edit and troubleshoot within the client system.