Experience

Design Toscano
• United States
• Consumer Goods
• 1 - 100 Employee
• Network Administrator

  • Apr 2022 - Present


Virginia Beach City Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Technical Support Technician (TST)

  • Apr 2021 - Dec 2021

  • Install and configure computer hardware, operating systems, and applications for network of ~90 schools. • Prepare, organize, and repair HP laptop inventory prior to start of school year, for distribution and replacement throughout the year. • Travel to different schools throughout district each week to reduce daily disruptions by configuring printers and troubleshooting device, software, and network issues via Service Cloud. • Assign devices to students/teachers via GigaTrak. Manage district devices – including Google Chromebooks and HP laptops/desktops – using Google Admin Console, JAMF, and Apple School Manager. Disable and reprovision devices in Google Admin. • Oversee multiple intermediate distribution frames (IDFs) and wireless access points (WAPs). • Process Chromebooks for students and teachers at both the beginning and end of the school year. • Train and mentor new TSTs through shadowing program, explaining best practices when in different schools throughout the district. • Served as main contact for new machine network setups during replacement of all Xerox printers/copiers district-wide during summer 2021. Developed protocol to troubleshoot/network Xerox machines and trained office staff/teachers to use new machines. Show less



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Analyst

  • Dec 2020 - Apr 2021

  • Assisted colleagues via telephone to complete technical steps to setup or resolve system problems on company-issued iPads, laptops, and printers. • Addressed connectivity issues to VPN and identified other network error solutions. • Troubleshot programs that included iRep (Veeva, Salesforce), Concur, and Okta. • Won multiple categories of team contests – including resolved issues, hold times, and calls per day – by reviewing and adjusting approach in conducting calls to increase metrics, in addition to developing online/call strategy to streamline call process. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Logistics Associate

  • Jan 2019 - Dec 2020

  • Received deliveries and organized both perishable and nonperishable food items to ensure timely stocking. • Utilized IKEA technology to report inventory statuses to logistics manager, manage future ordering patterns, and place orders. • Improved workflow efficiency in unloading and storing stock by partnering with management. • Received deliveries and organized both perishable and nonperishable food items to ensure timely stocking. • Utilized IKEA technology to report inventory statuses to logistics manager, manage future ordering patterns, and place orders. • Improved workflow efficiency in unloading and storing stock by partnering with management.



OSMG, LLC

• United States

• Intern

  • Oct 2018 - Dec 2020

  • Performed routine maintenance troubleshooting of hardware and software issues for the small-scale sensor consulting company. • Debugged hardware and completed network protocol scans/analysis via Wireshark. • Performed routine maintenance troubleshooting of hardware and software issues for the small-scale sensor consulting company. • Debugged hardware and completed network protocol scans/analysis via Wireshark.