Experience

HealPros

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Care Access Manager

  • Jun 2017 - Present

  Atlanta Metropolitan Area

• Imaging Technician

  • Jun 2017 - Present

  Raleigh-Durham, North Carolina Area • Performs annual in-home retina imaging exams and A1C blood tests to diabetic and at-risk diabetic patients throughout the Northeast, Southeast, and Southwest • Transmits wireless retina images to a secure nationwide ophthalmologist database for review and analysis of diabetic retinopathy – 1,000 images transmitted weekly • Instructs patients, family members, and caregivers on the proper use and mail submission of in-home micro urinalysis and cologuard (colon cancer test) screenings •… Show more • Performs annual in-home retina imaging exams and A1C blood tests to diabetic and at-risk diabetic patients throughout the Northeast, Southeast, and Southwest • Transmits wireless retina images to a secure nationwide ophthalmologist database for review and analysis of diabetic retinopathy – 1,000 images transmitted weekly • Instructs patients, family members, and caregivers on the proper use and mail submission of in-home micro urinalysis and cologuard (colon cancer test) screenings • Schedules and coordinates over 150 in-home appointment visits monthly • Partners with Health Maintenance Organizations to ensure results are delivered to patients, primary care physicians, and family nurse practitioners within three weeks



Siemens Healthineers

• Hospitals and Health Care
• 700 & Above Employee

• Customer Care Coordinator

  • May 2014 - Mar 2017

  Raleigh-Durham, North Carolina Area Coordinated with technical support and dispatched field service engineers to provide scheduled installation, repair, and preventative maintenance support of diagnostic equipment for: - Civilian, military and veteran hospitals - Urgent care clinics - Pharmacies - Medical specialty centers Provide 24-hour customer care support for all 50 states, Puerto Rico, and Canada



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Cable Installer

  • Jan 2014 - Mar 2014

  Raleigh-Durham, North Carolina Area • Installed residential cable, high speed internet modems, and residential digital telephone service; created customer-oriented home wireless/wired networks • Examined/tested communication signals at external terminal boxes and utility poles; used signal instrumentation and hand tools, ensured signal specifications were met • Manipulated single-family and multi-family residential unit external terminal boxes; activated, deactivated, modified residential service with minimal service… Show more • Installed residential cable, high speed internet modems, and residential digital telephone service; created customer-oriented home wireless/wired networks • Examined/tested communication signals at external terminal boxes and utility poles; used signal instrumentation and hand tools, ensured signal specifications were met • Manipulated single-family and multi-family residential unit external terminal boxes; activated, deactivated, modified residential service with minimal service interruption • Coordinated with Network Operations Center to ensure remote network activation of residential digital TV, internet, and telephone service • Measured, cut, deployed, and installed aerial and temporary ground (indoor and outdoor) cabling (RJ45, RG6, RG11, and RG59) • Ensured proper loading and transportation of indoor/outdoor equipment and cabling Show less



University of the Potomac

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Professor

  • Mar 2013 - May 2013

  Washington D.C. Metro Area • Developed teaching strategies on leadership; scheduled/provided student academic support; taught and facilitated in-classroom leadership discussions and concepts • Organized, prepared, and discussed leadership classroom materials by incorporating various teaching methodologies (video, internet, lecture) • Assessed student learning by reviewing/administering course assignments



University of Arkansas Grantham

• United States
• Higher Education
• 300 - 400 Employee

• Adjunct Professor

  • Aug 2011 - Dec 2012

  Online • Facilitated online learning (employment law, student orientation, quality management) to 160+ students with 90% completion rate • Utilized online resources (video, internet articles, PowerPoint, threaded discussion), creates collaborative interactive environments for geographically-diverse students • Proactively advised students--assisted with introductory online learning, learning self- evaluation, operations and supply chain management, and critical thinking… Show more • Facilitated online learning (employment law, student orientation, quality management) to 160+ students with 90% completion rate • Utilized online resources (video, internet articles, PowerPoint, threaded discussion), creates collaborative interactive environments for geographically-diverse students • Proactively advised students--assisted with introductory online learning, learning self- evaluation, operations and supply chain management, and critical thinking concepts • Incorporated higher-level learning (application, analysis, and evaluation) via lab assignments, and helped students develop information literacy and problem-solving Show less



National Defense University

• Higher Education
• 500 - 600 Employee

• Operations and Academic Support

  • Jan 2011 - Aug 2012

  National Defense University, Washington,DC • Directs academic support for nine classrooms, 90 faculty and staff, and 3,000 students • Coordinates with NDU Human Resources Directorate to recruit, interview, and hire iCollege faculty/staff; 20 instructors and academic support personnel hired • Prepared $1M in short/long term cost analysis for 15 university projects (maintenance, renovations, installation, construction, IT services) • Provided recommendations and guidance to Budget Analyst; forecasted $1.6M for… Show more • Directs academic support for nine classrooms, 90 faculty and staff, and 3,000 students • Coordinates with NDU Human Resources Directorate to recruit, interview, and hire iCollege faculty/staff; 20 instructors and academic support personnel hired • Prepared $1M in short/long term cost analysis for 15 university projects (maintenance, renovations, installation, construction, IT services) • Provided recommendations and guidance to Budget Analyst; forecasted $1.6M for eight departments for FY 2012 • iCollege ancillary training manager (Privacy Act, Info Assurance, Ethics); 100% compliance for 250 faculty, staff, and students

• Information Managment and Logistics Officer

  • Feb 2010 - Dec 2010

  National Defense University, Washington, DC • Maintained and supervised computers, IT hardware, audio/video equipment, classroom furniture and renovations, vehicle transportation, and telecommunications • Senior IT expert for 12-week Advanced Management Program; provided IT orientation training and 24-hour IT support for three classes and 120 students • Managed and maintained annual $90K wireless contract (upgrades, voice/data plans, network configuration, tech support) for 100+ wireless devices and 70… Show more • Maintained and supervised computers, IT hardware, audio/video equipment, classroom furniture and renovations, vehicle transportation, and telecommunications • Senior IT expert for 12-week Advanced Management Program; provided IT orientation training and 24-hour IT support for three classes and 120 students • Managed and maintained annual $90K wireless contract (upgrades, voice/data plans, network configuration, tech support) for 100+ wireless devices and 70 users • Collaborated with Budget Analyst to process $17K in expenditures for acquisitions and purchases to support operations, travel, and training requirements



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Deputy Operations Chief, Info Resources Mgmt College, Ft McNair, DC

  • 2010 - 2012

• Captain, Communications, Program Manager

  • 1989 - 2012

  Experience in IT/network support, hardware/software installation, wired/wireless network configuration, 24 hour network operations support, network/cloud data storage, planning, program and project management, and communications maintenance support (internet, radio, mobile/landline telephones, cable/satellite television),



27th Special Operations Wing

• Equal Opportunity Director

  • Jun 2008 - Jan 2010

  Cannon Air Force Base, NM • Senior advisor to commanders on EO processes, rights, responsibilities, complaint processing, and conflict resolution • Led five-person office, managed $15K annual operations budget, consolidated military/civilian EO offices within 30 days to support base-wide restructuring • Developed and instructed 20+ classes and presentations for EO human relations and diversity; trained 700+ military, civilians, contractors with 100% completion rate • Conducted Key Personnel… Show more • Senior advisor to commanders on EO processes, rights, responsibilities, complaint processing, and conflict resolution • Led five-person office, managed $15K annual operations budget, consolidated military/civilian EO offices within 30 days to support base-wide restructuring • Developed and instructed 20+ classes and presentations for EO human relations and diversity; trained 700+ military, civilians, contractors with 100% completion rate • Conducted Key Personnel Briefings and Unit Climate Assessments for 30 incoming commanders, senior enlisted advisors, and first sergeants • Cultural Observance Committee coordinator reviewed and advised cultural promotions, events, and national observances (African American Heritage Month, Women’s History Month, Hispanic Heritage Month), raised awareness for hundreds of base personnel and dependents Show less



27th Special Operations Communications Squadron

• Deputy Chief, Plans and Programs

  • Apr 2006 - May 2008

  Cannon Air Force Base, NM • Managed command and control systems (base network infrastructure, two airfields, air traffic control equipment) configuration, implementation, and operations supporting 4,300 personnel • Coordinated 120+ base Comm projects for base-wide special operations transition • Officer-In-Charge, Unit Control Center: managed 24-hour Comm support center delivered secure telecommunications to special ops units for base-wide exercises



380th Expeditionary Wing

• Communications Maintenance Officer

  • Aug 2006 - Jan 2007

  United Arab Emirates • Managed four work centers, provided 24-hour Internet, video, satellite communications, telephone and radio for OPERATION IRAQI FREEDOM air operations and 1,800 personnel • Led 50-person military, civilian, and contractor team, managed three work shifts • Established real-time take-off/landing Comm support for aerial intel/reconnaissance • Realigned two work centers, streamlined processes and decision making, reduced future deployment manning requirements 25 percent