Tyler Luck

Information Technology Support Analyst at PBF Energy
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Contact Information
us****@****om
(386) 825-5501
Location
Middletown, Delaware, United States, US

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Credentials

  • TestOut Server Pro 2016: Install and Storage Certification
    TestOut Corporation
    Sep, 2022
    - Oct, 2024
  • Pc Pro Certified (Comp Tia A+ equivalent)
    TestOut Corporation
    Jul, 2020
    - Oct, 2024

Experience

  • PBF Energy
    • United States
    • Oil and Gas
    • 700 & Above Employee
    • Information Technology Support Analyst
      • Apr 2022 - Present

      Imaging/updating automation Managing users AD Intermediate troubleshooting IT Support Delaware refinery and Paulsboro Imaging/updating automation Managing users AD Intermediate troubleshooting IT Support Delaware refinery and Paulsboro

  • Bally's Dover Casino Resort
    • United States
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • IT Helpdesk Specialist
      • Dec 2021 - May 2022

      Managing users with AD (Active Directory) Understanding end user issues and communicating possible solutions Intermediate troubleshooting Creating tickets and escalating issues Remote management Configuring/Reimagining POS and Workstations for end users Managing users with AD (Active Directory) Understanding end user issues and communicating possible solutions Intermediate troubleshooting Creating tickets and escalating issues Remote management Configuring/Reimagining POS and Workstations for end users

  • Self-employed
    • Computer Sales
      • Jun 2020 - Jan 2022

      ● Designing custom computer builds to fit customers needs ● Communicating technical concepts on various levels ● Managing time and due dates for customer satisfaction ● Designing custom computer builds to fit customers needs ● Communicating technical concepts on various levels ● Managing time and due dates for customer satisfaction

  • Foodlion LLC Store
    • United States
    • Retail
    • 300 - 400 Employee
    • Customer Service Lead
      • Mar 2020 - May 2021

      ● Ensuring excellent customer service ● Utilize interpersonal skills to mediate customer issues ● Handling the exchange of currencies accurately ● Ensuring excellent customer service ● Utilize interpersonal skills to mediate customer issues ● Handling the exchange of currencies accurately

Education

  • Wilmington University
    Bachelor's degree, Cybersecurity
    2022 - 2024
  • Delaware Technical Community College
    Associate of Science - AS, Information Technology and Networking information security
    2020 - 2022
  • MOT Charter High School
    Computer Science
    2016 - 2020

Community

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