Tyler Luck
Information Technology Support Analyst at PBF Energy- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
TestOut Server Pro 2016: Install and Storage Certification
TestOut CorporationSep, 2022- Oct, 2024 -
Pc Pro Certified (Comp Tia A+ equivalent)
TestOut CorporationJul, 2020- Oct, 2024
Experience
-
PBF Energy
-
United States
-
Oil and Gas
-
700 & Above Employee
-
Information Technology Support Analyst
-
Apr 2022 - Present
Imaging/updating automation Managing users AD Intermediate troubleshooting IT Support Delaware refinery and Paulsboro Imaging/updating automation Managing users AD Intermediate troubleshooting IT Support Delaware refinery and Paulsboro
-
-
-
Bally's Dover Casino Resort
-
United States
-
Gambling Facilities and Casinos
-
1 - 100 Employee
-
IT Helpdesk Specialist
-
Dec 2021 - May 2022
Managing users with AD (Active Directory) Understanding end user issues and communicating possible solutions Intermediate troubleshooting Creating tickets and escalating issues Remote management Configuring/Reimagining POS and Workstations for end users Managing users with AD (Active Directory) Understanding end user issues and communicating possible solutions Intermediate troubleshooting Creating tickets and escalating issues Remote management Configuring/Reimagining POS and Workstations for end users
-
-
-
-
Computer Sales
-
Jun 2020 - Jan 2022
● Designing custom computer builds to fit customers needs ● Communicating technical concepts on various levels ● Managing time and due dates for customer satisfaction ● Designing custom computer builds to fit customers needs ● Communicating technical concepts on various levels ● Managing time and due dates for customer satisfaction
-
-
-
Foodlion LLC Store
-
United States
-
Retail
-
300 - 400 Employee
-
Customer Service Lead
-
Mar 2020 - May 2021
● Ensuring excellent customer service ● Utilize interpersonal skills to mediate customer issues ● Handling the exchange of currencies accurately ● Ensuring excellent customer service ● Utilize interpersonal skills to mediate customer issues ● Handling the exchange of currencies accurately
-
-
Education
-
Wilmington University
Bachelor's degree, Cybersecurity -
Delaware Technical Community College
Associate of Science - AS, Information Technology and Networking information security -
MOT Charter High School
Computer Science