Experience

Valiant Management and Holdings, LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Benefits Administrator

  • Feb 2019 - Present



Baptist Health Louisville

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Specialist

  • Jun 2016 - Feb 2019

  Benefit Administrator for statewide medical group offices and La grange hospital. Provided administrative support for recruiting efforts . Coordinated new hire onboarding process including background checks, licensure/education verification, HRIS record creation and maintenance. Administered multiple in-house employee benefit/engagement programs. Supported performance evaluation cycles. Benefit Administrator for statewide medical group offices and La grange hospital. Provided administrative support for recruiting efforts . Coordinated new hire onboarding process including background checks, licensure/education verification, HRIS record creation and maintenance. Administered multiple in-house employee benefit/engagement programs. Supported performance evaluation cycles.



Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Consumer Service Advocate

  • Oct 2014 - May 2016

  Resolved claim and enrollment issues. Communicated with medical providers and third party vendors to quickly troubleshoot billing issues. Employed medical billing and coding knowledge to streamline claims processing. Engaged health plan members in applicable wellness programs and healthcare gap initiatives. Managed customer and provider expectations while meeting deadlines and adhering to account specifications. Supported operations training of new customer service associates. Chaired Events Committee to increase employee engagement among peers. Lead project teams in identifying opportunities for process improvement and increased member satisfaction. Show less



UPS Freight

• Truck Transportation
• 700 & Above Employee

• Part-Time Supervisor

  • Jun 2008 - Oct 2014

  Directed operations of 7-14 person team consisting of union and non-union employees. Worked with union stewards to improve attendance and performance and resolve employee relations issues. Developed cross functional relationships to meet customer and employee needs. Managed new-hire/recurrent training operations training. Maintained accurate and up-to-date employee records. Completed weekly payroll audits to insure company against compensation liabilities. Kept all employees current with federally mandated certifications. Maintained functional knowledge of employee benefits and entitlements. Show less

• Package Handler

  • Jul 2008 - Oct 2012

  Tracked and loaded shipments. Worked with other areas of the operation to provide timely delivery.