Experience

First Century Bank

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2019 - Present

  Currently manage various aspects of operations, which include over 50 full-time/part-time employees. I’ve reconstructed the RDC and Data Processing programs, such as creating, updating enforcing and managing policies and procedures. I manage and control all maintenance and supply ordinances regarding our home office and other locations. Currently manage various aspects of operations, which include over 50 full-time/part-time employees. I’ve reconstructed the RDC and Data Processing programs, such as creating, updating enforcing and managing policies and procedures. I manage and control all maintenance and supply ordinances regarding our home office and other locations.



First Covenant Bank

• United States
• Banking
• 1 - 100 Employee

• Banking Operations Manager

  • Jul 2017 - Sep 2019

  Currently manage the institution’s operation department with over 50 employees. Enforce policies and procedures to meet both federal and state regulatory requirements.• Manage daily operational activities of small departmental teams. Delegate tasks and monitor performance• Communicate routinely with senior level management and prepare logical follow up on the status of issues• Sufficient at complex problem resolution and expected to support in resolving all difficult issues• Utilize statistical analytics techniques to examine data and endorse opportunities for process improvement• Design management reporting packages to correspond business result transparency to all constituents• Work with upper management to plan and direct organizational work

• Operations Manager Trainee

  • Apr 2015 - Jul 2017

  Received specialized training and performed duties in all Operations departments such as Bookkeeping, Lockbox, Wires, ACH, Server Room, RDC, IT and Customer Service. Provided support as needed in these departments and reported progress to upper management.• Participated in RDC internal audits to monitor customer compliance• Created and updated procedure manuals to enhance training techniques for new and cross-training employees• Effectively communicated with all Bank associates, managers and customers• Attended and successfully completed all training modules provided by First Covenant Bank in the developmental role• Additional responsibilities as assigned by Management



Pilgrim's

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• HR Supervisor

  • Oct 2014 - Apr 2015

  Earned promotion based on strong operating, analytical and employee leadership performance. Managed over 800-plus employees across multiple shifts.• Analyzed employee engagement levels, developed actions plans to improve employee engagement• Reduced and maintained turnover margin below 32%, with strategies to attract, motivate and retain highly-skilled employees• Managed an employee-performance project for each individual shift• Performed a quality control three-person HR audit of Live Oak, FL plant to monitor compliance and prepare for audits

• HR Coordinator

  • Aug 2014 - Oct 2014

  Hired within a fast-paced environment, with a focus developing efficient processes using acquired knowledge of auditing, employee relations, recruitment and training and development.• Assessed employee performance and issues disciplinary notices as required by Company policies• Offered logical payroll disbursement and detailed record keeping of attendance and vacation• Designed new employee packets and provided during hiring process• Responded to employee questions during the entrance and exit interviews• Select and interview candidates for available positions



Havertys Furniture

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• DOT Assistant

  • Apr 2013 - Aug 2014

  Drove company truck for greater Atlanta and Northeast Georgia for pick-ups and deliveries. Demonstrated top quality time management skills, specifically multiple deliveries within tight deadlines.• Rewarded as “Top Company Driver and Assistant” for two consecutive years.• Achieved fastest delivery time and lowest number of customer complaints during entire tenure• Exercised on the job training for new and temporary employee, while working within established deadlines Drove company truck for greater Atlanta and Northeast Georgia for pick-ups and deliveries. Demonstrated top quality time management skills, specifically multiple deliveries within tight deadlines.• Rewarded as “Top Company Driver and Assistant” for two consecutive years.• Achieved fastest delivery time and lowest number of customer complaints during entire tenure• Exercised on the job training for new and temporary employee, while working within established deadlines



1st Franklin Financial Corporation

• United States
• Financial Services
• 500 - 600 Employee

• Field Representative

  • Nov 2012 - Apr 2013

  Educated customers on products and provided customized solution to increase sales. Drove revenue by focusing on customer service, teamwork and merchandising.• Awarded as member of “Circle of Diamonds” for one of the Top 50 profiting offices.• Met the lowest delinquency rate in the Georgia region for each month of employment. Educated customers on products and provided customized solution to increase sales. Drove revenue by focusing on customer service, teamwork and merchandising.• Awarded as member of “Circle of Diamonds” for one of the Top 50 profiting offices.• Met the lowest delinquency rate in the Georgia region for each month of employment.