Experience

TPC Training

• United States
• E-Learning Providers
• 1 - 100 Employee

• Workforce Customer Success Manager

  • Mar 2019 - Present

  1. Develop and maintain positive client relationships at all levels with existing corporate accountsImplement, run, and manage successful customer pilots, working with the Sales team to analyze pilot results, and provide input to the business case2. Manage and participate in the contractor, temporary labor, and employee helpdesks to maintain customer satisfaction and identify obstacles3. Liaise with the technology department on support issues, customer requests, and follow up to ensure timely and efficient response4. Assist in the setup and configuration of all new clients, including fulfilling any customer order requests for specific products, in an efficient and timely manner5. Maintain deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs 6. Work with the customers to ensure they are leveraging the solution and achieving success by training and engaging their workforce7. Develop materials to educate customers and other departments to better help customers serve themselves



Intelivert

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Media Production Specialist

  • Sep 2012 - Mar 2019

  1. Responsible for capturing and producing 500+ professional and high-quality video trainings— with over 2 million unique views2. Support administrators and users through set-up, site navigation, operations, training and certification processes 3. Provide direct communication with client’s subject matter specialists to create engaging OSHA video training for their contractors and employees4. Collaborate with marketing team to develop and produce a variety of content for marketing campaigns, video messages, and site content 5. Extensive use of skills including production planning, preproduction establishment, DSLR filmmaking, compression, post editing, compositing 6. Proficiency with Final Cut Pro and Premiere, and a strong working knowledge of After Effects, Photoshop, Illustrator and the Microsoft Office suite7. Project manage the translation of scripts into multiple languages for use in subtitled video training, guides and voiceover

• Copy Editor / Writing Intern

  • May 2012 - Sep 2012

  1. Edit work of fellow employees and clients to ensure the professionalism of public content.2. Develop posts for company blog through research and comprehensive analysis of the market.3. Construct company-wide e-mails to inform employees of various events and business matters.