Experience

Tucson Roadrunners

• United States
• Spectator Sports
• 1 - 100 Employee

• Senior Director, Ticket Operations & Strategey

  • Jul 2023 - Present

• Director, Ticket Operations

  • Jul 2021 - Jul 2023

• Manager, Ticket Operations

  • Jul 2019 - Jun 2021

  Build manifest, seasons, events, and price codes via Ticketmaster Archtics for all products, including season tickets, partial seasons, group tickets & hospitality areas. Process twice monthly payment plans for season tickets & partial plans. Create (roughly) 350 price codes per game for all 34 home games. Work closely on Archtics sales & Host sales, managed by Tucson Arena Box Office staff. Create and update reports for Arizona Coyotes & Roadrunners Executive Teams & American Hockey League. Weekly reports include tickets, plans, revenue, plus year over year tracking. Post-game reports for the same categories for all 34 home games, as well as attendance tracking. Involved with monthly audits & settlements with Roadrunners, Tucson Arena & City of Tucson.Additional duties of Ticket Sales Manager for six months while position was vacant. Oversaw staff of 11 ticket sales representatives (six full-time & five part-time). Motivated, encouraged, and assisted in selling full menu of products. Created new products & packages for our staff to sell. Show less

• Manager, Fan Development / Amateur Hockey

  • Jul 2018 - Jun 2019

  Launched & developed "Dusty's P.E. Program," working with over 12,000 students in eight different school districts. With this program, we worked with eight different school districts in Pima County, 23 principals & 20 different gym teachers. I spent one full week at each of the elementary schools during the 2018-2019 school year, running from November through May.While developing & executing "Dusty's P.E. Program," I was also responsible for selling Season Tickets, Partial Plans, & Group Tickets. Show less

• Manager, Group Sales & Youth Hockey

  • Jul 2017 - Jun 2018

  Managed a small staff while continuing to sell new Season Tickets, Partial Plans, & Group Tickets, surpassing my sales goal in all three categories. Also worked with a client base of Full Season Ticket Members that I worked to renew at 98%. This was done while maintaining a close relationship with the Tucson Junior Roadrunners (Youth Hockey Association) & executing Fan Experiences during our home games such as Mites on Ice and Blue Line Buddies.

• Senior Account Executive, Groups / Amateur Hockey

  • Jun 2016 - Jul 2017

  Worked closely with full staff to launch professional hockey in Tucson Arizona. Responsible for finding new leads and selling Season Tickets, Partial Plans & Group Tickets, surpassing my sales goal in all three categories and selling 50% of all group sales revenue during our inaugural season.



Tucson Junior Roadrunners

• Board Memeber, Volunteer

  • Jul 2016 - Jun 2019

  Served on the board for the Tucson Junior Roadrunners (Youth Hockey Association). Since the Roadrunners inception in 2016, the youth hockey registrations have grown 400%. We host monthly board meetings which I regularly attend to discuss the needs of the families and how we can continue to maintain our growth.

• Assistant Coach, 8U Team

  • Sep 2017 - Nov 2018

  Help supervise 70 kids, age 3-7 years old for three practices each week. I worked closely with the Head Coach & Team Manager to develop practice plans & execute weekly games.



Arizona Coyotes

• Spectator Sports
• 200 - 300 Employee

• Group Sales Account Executive

  • Jul 2014 - Jun 2016

  Primary responsibility was selling Group Tickets, while also building a client base in Season Tickets & Partial Plans. Main focus was Luke Air Force Base & helping sell our Military Appreciation Night(s). Also helped launch our Breaking into Sports Career Fair & Workshop, which generated nearly 200 registrations from over 15 different states. In my first year being full-time, I increased my group sales revenue by over 300% selling over $100,000.

• Inside Sales Representative

  • Jul 2013 - Jun 2014

  Responsible for making 100+ phone calls a day, selling a wide variety of ticket options: season tickets, group tickets, partial plan packages, as well as single games tickets. Lead my department in group sales revenue, as well as surpassing my total annual sales goal.



Athens Youth Hockey Association

• Head Coach, Squirt Team

  • Aug 2012 - Mar 2013

  Coached and mentored a team consisting of twelve kids, ages nine and ten, educating them on the fundamentals of the sport of hockey. Taught the athletes the value of good conduct, sportsmanship, and good citizenship. Coached and mentored a team consisting of twelve kids, ages nine and ten, educating them on the fundamentals of the sport of hockey. Taught the athletes the value of good conduct, sportsmanship, and good citizenship.



Bird Arena

• United States
• Spectator Sports
• 1 - 100 Employee

• Safety Inspections Personnel

  • Aug 2012 - Dec 2012

  Served as a Safety Inspections Personnel at the Bird Ice Arena, an indoor ice facility located on the Ohio University Campus. Arena activities included recreational skating and hockey, Learn to Play Hockey and skate programs. Served as a Safety Inspections Personnel at the Bird Ice Arena, an indoor ice facility located on the Ohio University Campus. Arena activities included recreational skating and hockey, Learn to Play Hockey and skate programs.