Experience

Edmunds GovTech

• United States
• Software Development
• 100 - 200 Employee

• Data Analyst

  • Jul 2021 - Present

  • Collaborate directly with clients to identify and extract data from legacy systems using databases, database back-up files, application reporting tools, and other data back-up file structures.• Manage multiple client engagements at various stages within the Software Development Life Cycle (SDLC), ensuring project timeliness and efficiency.• Extract data from diverse data sources in multiple formats, demonstrating agility and proficiency in handling different data types and structures.• Work closely with internal team members to map client’s legacy source data, translating complex technical concepts into digestible information for stakeholders.• Validate data conversions to ensure they meet customer expectations and requirements, employing meticulous attention to detail to uphold data integrity and quality.• Utilize a variety of tools, including SQL database scripts, to streamline the data extraction and conversion process.• Deliver high-quality customer service, responding promptly and professionally to client inquiries and concerns. Show less

• Data Analyst Intern

  • Mar 2021 - Jul 2021



Best Buy

• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2019 - May 2020

  • Successfully maintained existing customers and developed new ones through personalized service, timely follow-up, and good customer rapport • Acted as the main point of contact for customers regarding product and service inquiries or issues that may arise and work to resolve such issues • Spearheaded the training of new retail sales associates ensuring that they received a comprehensive education on proper Best Buy sales processes • Maintained 100% working knowledge of Best Buy products/services and utilized this knowledge to up-sell products and to boost revenues • Exemplified strong interpersonal and leadership skills when communicating with internal sales associates, management, and the customers Show less



Innovative Catering Concepts

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Service Associate

  • Aug 2014 - Aug 2018

  • Communicated clearly, quickly identified and resolved problems, listened and responded to requests, and followed up to assure satisfaction • Accurately recorded orders and partnered with team members to serve food and beverages with a focus on maintaining top-quality services • Working knowledge of Point of Sale (POS) system, used it to place orders, manage bills and handle complimentary items for dissatisfied customers • Possessed strong interpersonal skills resulting in outstanding communication, team-work, flexibility, and cohesiveness with coworkers Show less