Experience

Crunch Fitness CR Fitness Holdings, LLC

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• General Manager

  • Aug 2021 - Present



Gold's Gym

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Oct 2013 - Aug 2021

  Manage all facets of the business to include sales, fitness, and gym operations. Oversee sales process and systems. Manage, monitor and evaluate the performance of all gym-related managers. Hire, train, and schedule all gym-level staff. Delegate, monitor, and evaluate specifically assigned responsibilities of sales team. Provide and maintain the highest level of customer service through personal actions and development of staff. Facilitate and monitor company-wide initiatives. Provide effective decision making regarding customer service issues. Ensure facility is clean and operationally sound. Plan and promote unique events for the gym on a monthly basis to drive member engagement, using corporate marketing needs. Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance. Strong sales focus and ability to drive revenue. Strong customer service orientation with proven results.