Experience

Noverant

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Jun 2022 - Present



Tyler Simpson's DJ Services

• Sole Proprietor

  • Jan 2011 - Present



4iiz

• United States
• Software Development
• 1 - 100 Employee

• Director of Client Success

  • Jun 2021 - Jul 2022

  • Manages the Support, Integrations, Client Success, and Software Training Teams (14 direct reports)• Gives demos to prospective clients and manages the sales process through the onboarding process• Works with law firm owners to fully implement the 4iiz software and ensure employee adoption• Fully implemented the EOS model with multiple teams resulting in multiple L-10 meetings on a weekly basis to drive team towards hitting quarterly and annual goals• Meets with at-risk clients to reduce churn and create raving-fan clients Show less

• Client Success Manager

  • Apr 2017 - Jun 2021

  • One of the first five employees with the company and has implemented the highly customizable sales and marketing management software with over 150 small law firms across the United States and Canada• Consult with law firm owners using software and analytics to educate on how to best allocate marketing budget to achieve best possible ROI• Conduct daily meetings with remote staff to prioritize and delegate support tickets and client success driven improvements using Zoho, Zendesk, and JIRA• Create several playbooks and task templates to create easily repeatable processes that assure consistency.• Design marketing campaigns to trigger automated emails and text messages intended to funnel potential law firm clients back to the firm• Conduct weekly sales meetings with CEO’s national law firm to take an analytical approach and make necessary tweaks in the sales funnel to increase conversion rates Show less



Dude Solutions

• United States
• Software Development
• 1 - 100 Employee

• Implementation Specialist

  • Apr 2016 - Apr 2017

  • Plan and coordinate the implementation of a variety of products to improve work order management for government entities through webcasts and on-site training • Balance the varying implementation schedules of 30-40 clients simultaneously • Consultant through the implementation process ensuring that each new client was using best practices • Write and modify content for internal and external LMS • Plan and coordinate the implementation of a variety of products to improve work order management for government entities through webcasts and on-site training • Balance the varying implementation schedules of 30-40 clients simultaneously • Consultant through the implementation process ensuring that each new client was using best practices • Write and modify content for internal and external LMS



Relias

• United States
• E-Learning Providers
• 700 & Above Employee

• E-Learning Sales Specialist

  • Jun 2015 - Apr 2016

  • Prospecting, qualifying, and generating new sales of online continuing education to healthcare organizations and professionals• Single point of contact for clients before, during and after close of sale• Collaborated with the marketing team, accreditations team, and support consultants to grow business• Developed and implemented a mentoring program for newly hired sales specialists

• Lead Generation for Health and Human Services

  • Apr 2014 - Jun 2015

  Prospecting, qualifying and generating new sales leads to support the Regional Sales Executives.Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales process.Work with the Regional Sales Executives to grow the sales pipeline to consistently meet monthly revenue goals. Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged and information is accurate. Show less

• Market Research Analyst

  • Feb 2014 - Apr 2014

  Assisted with competitive research, marketing performance measurement and reportingExpanded upon new lead lists by visiting carrier, vendor, and association websites to find new leadsWorked with the Sales team and Analyst team with all aspects of lead generation initiatives including mass data uploads, data logistics, and understanding of all data setsAssisted in archiving prospect updates, activities, and competitive informationHelped Sales management with CRM reporting and data facilitation (through SalesForce.com) Show less