Experience

Eturi Corp.

• United States
• Software Development
• 1 - 100 Employee

• QA Lead

  • Feb 2014 - Present

  Establish and evolve the formal QA process. Oversee all aspects of quality assurance including establishing metrics, applying industry standard practices and integrating new tolls and processes to ensure quality goals are met. Act as a key point of contact for all QA aspects of releases. providing QA services and coordinating QA resources internal and external. Lead and mentor QA team members as well as managing outside contracted testers. Develop and execute test cases, plans and procedures, (Manual and Automated) Show less



Software-CPA

• Quality Assurance

  • Jan 2012 - Jan 2014



DDM Tuning

• Greater San Diego Area

• Customer Service, Sales Representative, Tech Support

  • Feb 2013 - Nov 2013

  Customer Service: Managing large volume of incoming calls. Generating sales leads. Identifying and assessing customers' needs to achieve satisfaction. Sales Representative: Service existing accounts, obtain orders and establish new accounts. Maintain professional and technical knowledge about industry standards and trends. Technical Support: Provides answers to clients by identifying problems, researching answers, guiding clients through corrective steps. Improves client references by writing and maintaining documentation. Show less



Midas Auto Service Experts

• Canada
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Asst. Manager

  • 2005 - 2011

  Main responsibility is to ensure that every customer's car is addressed in a clean and professional manner. Ensuring repairs are made properly and in a timely manner. Managing 3 technicians and 1 sales person. Main responsibility is to ensure that every customer's car is addressed in a clean and professional manner. Ensuring repairs are made properly and in a timely manner. Managing 3 technicians and 1 sales person.



Club Xcite

• United States
• Education Administration Programs
• 1 - 100 Employee

• Youth Mentor

  • 2004 - 2005

  Mentoring children from ages 6-16 in social situations; ie making and maintaining friends, getting out and meeting new friends, building confidence through sports and exercise. Mentoring children from ages 6-16 in social situations; ie making and maintaining friends, getting out and meeting new friends, building confidence through sports and exercise.



BlackBall, Inc.

• Software Development
• 1 - 100 Employee

• Quality Assurance

  • Sep 2002 - Jun 2004