Experience

Galaxy Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• IT Manager

  • May 2018 - Present

  - Maintain and troubleshoot any issues with ERP system- Lead contact for any issues with ERP system- Develop extensive reports by pulling data from Pervasive using programs such as Crystal Reports and Excel and sometimes writing custom code- Modified several different features in ERP system by writing custom programs with built-in coding language (GAB)- Maintain and update IT infrastructure to stay on the cutting edge of technology- Migrated all servers and VM's from Windows Server 2008 R2 to Windows Server 2019- Built and configured new domain, configured DNS server as well as Active Directory and Exchange- Show less

• System Administrator

  • Apr 2017 - May 2018

  - Responsible for installing and maintaining all software used throughout company- Building new desktop computers from scratch- Troubleshooting hardware/software issues on all computers used throughout plant (over 175 machines)- Wrote .bat scripts that could be pushed out to install software with the click of a button rather than spending all day going from machine to machine- Monitored and maintained servers- Ran Ethernet cable and wired Cisco switches- Troubleshoot network issues Show less



Koch Industries

• United States
• Oil and Gas
• 700 & Above Employee

• Service Desk Specialist

  • Jan 2015 - Dec 2016

  • Provide excellent customer service and support for KBS and all of the other Koch companies • Provided support for a wide variety of issues including VPN issues, application issues, OS issues, as well as performing administrative duties • Member of the Queue team and Triage team • Assisted less tenured specialists with the Service Desk Assist line • Power User • Provide excellent customer service and support for KBS and all of the other Koch companies • Provided support for a wide variety of issues including VPN issues, application issues, OS issues, as well as performing administrative duties • Member of the Queue team and Triage team • Assisted less tenured specialists with the Service Desk Assist line • Power User



Fort Hays State University

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Assistant

  • Sep 2013 - Dec 2014

  • Provided excellent customer service to the FHSU students and faculty • Unlocked and reset user accounts • Blackboard support • Network support • General IT support such as reloading drivers, reinstalling programs, assisting with latency issues • Provided excellent customer service to the FHSU students and faculty • Unlocked and reset user accounts • Blackboard support • Network support • General IT support such as reloading drivers, reinstalling programs, assisting with latency issues



Koch Industries

• United States
• Oil and Gas
• 700 & Above Employee

• Jr. Windows Analyst Intern

  • May 2014 - Aug 2014

  • Provide server support for the Koch Companies • Troubleshoot issues with servers • Added memory, disk space, and re-allocated space across the servers • Experience with Windows Server 2007 and 2012 • Experience with programs such as VMware, Space Monger, EASUS Partition Master • Provide server support for the Koch Companies • Troubleshoot issues with servers • Added memory, disk space, and re-allocated space across the servers • Experience with Windows Server 2007 and 2012 • Experience with programs such as VMware, Space Monger, EASUS Partition Master



Great Lakes Airlines

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Agent

  • Jan 2012 - Sep 2013

  • Provide excellent customer service to travelers • Check baggage and travelers into system • Collect appropriate dollar amount for baggage when appropriate • Reschedule travelers on airlines when necessary • Responsible for loading and unloading baggage • Responsible for daily paperwork after each flight • Interact well as a team player to get all duties completed in a timely manner • Provide excellent customer service to travelers • Check baggage and travelers into system • Collect appropriate dollar amount for baggage when appropriate • Reschedule travelers on airlines when necessary • Responsible for loading and unloading baggage • Responsible for daily paperwork after each flight • Interact well as a team player to get all duties completed in a timely manner