Experience

Fred Beans Automotive Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service Advisor

  • Dec 2021 - Present

  • Discuss customers current concerns at designated appointment time ask any additional questions to help diagnose current • Build a detailed repair order that confirms the concerns present that are known, what caused this problem to occur. Shows what repairs need to be made and maintenance items the customer should consider• Develop repair estimates based on what repairs and services the customer has agreed to have performed on vehicle. While keeping customer informed on progress of work being done on vehicle based on estimated time to complete• Maintain a level of customer service that keeps the customer satisfied throughout process by taking care of needs of customer while there vehicle is at dealership.• On track to gross over $1M in revenue for the year. Top 20 in the company.



Wawa, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Nov 2020 - Sep 2021

   Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input courteously and in a timely manner. Participate with store management team to improve store performance in areas of sales, controllable expenses, merchandising marketing, associate retention and associate training and make appropriate recommendations to store management  Provide direction, motivation, and training during each shift Responsible for multiple inventory counts throughout the month to review P&L with GM come the first of every month Manage the day to day operations of the facility; opening, organizing work, communicating company goals, familiarizing staff with standards and procedures



Bowlero Corporation

• United States
• Entertainment Providers
• 700 & Above Employee

• Operations Manager

  • Feb 2018 - Mar 2020

   Provides leadership and vision to direct reports; balance the needs of multiple departments; hire, train, and support staff through various training Manage the day to day operations of the facility; opening, organizing work, communicating company goals, familiarizing staff with standards and procedures Second in-command to General Manager; supporting financial and overall company objectives; assumes responsibility in General Manager’s absence Work with management to develop plans to grow revenue and control costs Scheduling associates based on each days needs and projected business Responsible for onboarding and training of all new hires. While also making sure all current employees don’t drop below 90% Training Compliance.



Philadelphia Eagles

• United States
• Spectator Sports
• 500 - 600 Employee

• Event Operations

  • Feb 2018 - Oct 2018

• Event Operations

  • 2018 - 2018



SeaWorld Parks & Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Operations Supervisor

  • Mar 2015 - Aug 2018