Experience

CyberGRX

• United States
• Computer and Network Security
• 100 - 200 Employee

• Assessment Coordinator

  • Mar 2020 - Present

  Promoted from contract employee to full-time within 7 monthsResponsible for comprehensive life-cycle assessment and front facing third party interactions within critical time frames, SLA’s and KPI’s.Manage portfolio of 300+ assessments collaborating with various third parties and customers.Control central communications efforts with outcomes driven and focused team. Continuous communication to clients for synchronous and instant changes and adaptations of process improvements. Urgency in response time and operational efficiencies for internal processes that exceed timelines and expectations resulting in client retention.Coordinate meetings for Third Parties with assessment team for evaluation in lifecycle for successful outcomes. Optimize live webex meeting schedule for analyst team to complete evidence validation portion of assessments resulting in meaningful recommendations.Integral participant in online demo presentations of the assessment process to vendors and clients.Adaptable and resilient in startup and expansion work environment(WFH).Successful integration of remote work assignments when main office closed.Adept and resourceful with work tools to enhance client outcomes such as: Salesforce, Outlook, Zendesk, Atlassian, SharePoint Experienced in Salesforce and successful adaptation of Zendesk with proficiency in third party and direct customer interface.Expertise in troubleshooting (platform issues such as log-in, forgot password,etc) and escalation methods when necessary. Developed and contributed workflow scenarios and capability testing to improve assessment completion time and productivity to exceed client expectations.Commitment to client confidentiality and proactively guide third parties and vendors through state-of-the-art security vetting process – ensuring confidence and assurance of company capabilities.Strong adherence to SOP and ability to revise and improve the SOP for ongoing quality adherence to industry standards.

• Assessment Coordinator

  • Aug 2019 - Mar 2020



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Recruiting Coordinator

  • Dec 2017 - Apr 2019

  Work directly with recruiters in the before and after process of new hires Confirm scheduled appointments Maintain Excel spreadsheets of new hire courses and track multiple fields of information i.e. I9 documentation, files uploaded to online work database and candidate profile, documentation for sepcific courses that require additional information regarding new hires, offer letters completed and uploaded to candidate profiles Source candidates by using databases and online job positing websites Evaluate and screen resumes and cover letters Track daily schedule of interviews and update accordingly with dispositons. Use recruiting tools like tests and assignments to assess candidates’ skills Administer background checks and drug tests when necessary Conduct phone and/or in-person interviews Knowledge of basic HR policies and practices; applicant tracking systems and candidate management systems; employment authorization verification database Develop recruitment goals and objectives Adhere to laws,rules, and regulations



Tucson Jewish Community Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Member Relations Coordinator

  • Dec 2014 - Dec 2016

  •Provide friendly greeting and attitude to all incoming members •Hands on experience in handling telephone calls regarding -Other employees/departments and routing them appropriately. -Membership details. -Payments. -Schedules of J-care,ECE(early childhood education),special needs programs, and daily events/programs. •Process payments through trinexum(computer system). •Review membership forms and update computer information regarding each member/ •Maintain professional and friendly atmosphere •Excellent verbal communications skills •Organize sports and wellness desk(keep clean, fold towels, give out sports equipment-inventory)



Hazelwoods University Marriott Hotel Gift Shop

• Tucson,Arizona

• Customer Service & Sales Associate

  • Jun 2012 - Oct 2014

  • 25-30 hours/week to support college education expenses • Provide personalized and friendly customer experience while maintaining focus on meeting and exceeding monthly sales goals • Responsible for operational oversight of store on each shift, including operating/balancing cash register, compiling accurate daily financial records, and maintaining a clean and attractive storefront • Manage inventory control, including stocking shelves and placing merchandise orders as needed • Trained and supervised new cashiers and other front end personnel



FC Tucson

• Tucson, Arizona

• Internship(Manager)

  • May 2013 - Apr 2014

  Management Intern, Sales & Concessions • Promoted from unpaid to paid intern within 7 months • Act as project lead for recruitment of 10-15 sales/concession temporary staff; responsible for all elements of recruiting and staffing including job postings, resume screening, interviews, and hiring recommendations. • Oversee temporary staff work schedule; ensure staff adherence to schedule in order to provide optimized service to guests • Responsible for oversight of all physical concession stands onsite, including transport of equipment and food/beverage items as necessary • Manage pricing , budget, and labor cost documentation for equipment and food/beverage items on a pre- and post-game basis • Modify game day budgets in real time based on ROI per game



Lerua’s Mexican Food Restaurant

• Server

  • May 2011 - Nov 2011

  • Provided individualized dining experience for each customer while maintaining consistent high level of service to all patrons • Demonstrated ability to thrive and maintain focus on service in fast paced environment; successful at multi-tasking while remaining professional and courteous • Ensured high level of guest satisfaction by demonstrating attention to detail regarding customer orders and requests • Provided individualized dining experience for each customer while maintaining consistent high level of service to all patrons • Demonstrated ability to thrive and maintain focus on service in fast paced environment; successful at multi-tasking while remaining professional and courteous • Ensured high level of guest satisfaction by demonstrating attention to detail regarding customer orders and requests



Pei Wei

• United States
• Restaurants
• 500 - 600 Employee

• Server

  • Sep 2007 - Aug 2009

  • Greeted customers in courteous manner; quickly & accurately processed individual orders while developing rapport with each customer • Developed time-management and multi-tasking skills within fast-paced environment • Acted as cashier, server, or busser depending on customer volume; demonstrated flexibility in seamless transition between roles • Assisted with stocking and inventory control on an as-needed basis • Greeted customers in courteous manner; quickly & accurately processed individual orders while developing rapport with each customer • Developed time-management and multi-tasking skills within fast-paced environment • Acted as cashier, server, or busser depending on customer volume; demonstrated flexibility in seamless transition between roles • Assisted with stocking and inventory control on an as-needed basis