Experience

Pod Foods

• United States
• Wholesale
• 1 - 100 Employee

• Key Account/Customer Success Manager

  • Oct 2021 - Present

  Perform onboarding of new and existing enterprise accounts ensuring strong adoption and consistent engagement throughout customer lifecycle ● Collaborated with Product and Operations departments to successfully manage book of 450+ accounts while implementing portfolio of new products with a 55% success rate on new products ● Led 4 of top 10 accounts surpassing $900k in annual revenue with 8% increase of annual GMV ● Tracked sales data and trends through Metabase CRM to develop tools, processes, and best practices to ensure clients are maximizing their potential on our platform and staying ahead of their top competitors Show less



The Kraft Heinz Company

• Netherlands
• Food & Beverages
• 1 - 100 Employee

• Key Account/Customer Success Manager

  • Feb 2018 - Apr 2021

  Successfully managed 18 of companies enterprise and corporate retailers across 4 banners, supporting in over $5M worth of annual revenue ● Increased overall GMV by average of 16% annually across tenure ● Utilize fact-based selling tools and market information to secure new product distribution; selling-in major seasonal promotions; presenting cross-merchandising ideas and identifying other opportunities for new sales growth. ● Implemented company-wide sales programs, leading to a 350% revenue growth in first 2 years of tenure ● Spearheaded multiple vital retailer-wide business process initiatives that were successfully delivered to retailers bi-monthly to promote and ensure increased sales Show less



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Account Manager

  • Feb 2017 - Jan 2018

  Paychex, Inc. provides payroll, human resources, and employee benefits outsourcing solutions to approximately 561,000 small and medium-sized businesses. *20 on Training magazine's list of Top 125 training organizations in 2017 *Recognized by Ethisphere Institute as a 2017 World’s Most Ethical Company® *Ranked No. 13 among mid-size companies on Business Insurance's Best Places to Work *recognized as a Leader in the 2016 NelsonHall Payroll Outsourcing NEAT *No. 23 on the 2016 Business Insurance Top 100 list of U.S. insurance firms Show less



Loyal Hygiene Solutions

• United States
• Facilities Services
• 1 - 100 Employee

• Account Manager

  • Sep 2016 - Jan 2017

  • Partnered with business owners to learn what is important to the longevity and success of their businesses • Sold dispensers, paper products, and other cleaning supplies to restaurants and businesses • Managed a territory that consistently ranked higher than other rookie representatives with over $1,000 in sales • Grew a territory from the ground up with 0 accounts and $0 in sales by having a hunter mentality • Gained 2-3 new accounts on a weekly basis • Developed customized sales techniques to sell and up sell company’s products to new and existing clients • Set goals and held myself accountable to gain a new purchasing account every week since starting in my territory • Serviced 20 new accounts which ranked #1 to my peers in account growth • Consistently supplied highest quality customer service to new and existing accounts • Performed comprehensive market research on products and local businesses • Researched competitors to fully understand what separated our company from theirs Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Dec 2015 - Sep 2016

  ● Began as team member, assisted my team with logistics operations ● Quickly promoted to team leader due to high work ethic and aggressive attitude ● Oversaw/operated 25-40 person team in the sales/logistics position ● Calculated goal times while ensuring the team meets them on a daily basis ● Assessed risks and made appropriate decisions based on specific goals ● Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example ● Continuously ensured team completed tasks by set goal time ● #1 in sales in the Mid Atlantic Show less



Primo Hoagies

• United States
• Restaurants

• Shift Manager

  • Sep 2014 - Dec 2015

  • Oversaw daily operations to enable restaurant to be running properly • Prepped all products daily for consumption • Handled all cash/credit transactions with bank • Hired/terminated employees • Trained new employees specific techniques to ensure all guests received highest quality service • Maintained hygiene of restaurant throughout day • Monitored inventory of supplies and submitted supply order forms weekly • Inspected available food products to ensure that safety standards were met • Ensured that cash drawers were balanced at the beginning/end of each shift Show less



Johns Hopkins Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Office Supervisor

  • Jun 2007 - Dec 2013

  ● Ensured all documents and paperwork were sorted and ready for weekly clinical ● Promoted from intern to full time salaried employee ● Initiated patient call-back process, resulting in significant reduced patient no-shows ● Met with Pharmaceutical Reps and sat in on presentations with the doctors ● Triaged phone calls to corresponding doctors ● Became in-house doctors’ assistant to 15 separate physicians ● Assisted office manager in planning annual department budget ● Supervised the maintenance of paper and computer records in compliance with security, confidentiality, and accuracy guidelines Show less