Experience

Erie 1 BOCES

• Education Administration Programs
• 400 - 500 Employee

• Microcomputer Technical Support Specialist

  • Jul 2022 - Present



Erie 2-Chautauqua-Cattaraugus BOCES

• United States
• Education Administration Programs
• 100 - 200 Employee

• Personal Computer Specialist

  • Oct 2021 - Jul 2022



Eagle County School District

• United States
• Education Management
• 200 - 300 Employee

• Information Technology Technical Specialist

  • Dec 2020 - Jun 2021

  • Assist with Technical needs of staff and students across 18 county-operated schools, with 830 working professionals, and nearly 7,000 students. • Troubleshoot and repair devices to ensure staff and students have proper technical tools to succeed. • Manage devices on different operating platforms, including the following: Windows, OSX, Chrome OS, and iOS/Android. • Address technical issues in the field/face to face with client when possible and provide consistent updates for long-term projects. Show less



Peak Vista Community Health Centers

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Information Technology Technician

  • Mar 2020 - Dec 2020

  Support Peak Vista via remote troubleshooting. Utilize knowledge of hardware and software troubleshooting to assist callers in over the phone technical support to best resolve their issue. Assist with overseeing clinics across several different locations and provide Tier 2 Technicians with additional support when on-site troubleshooting is required. Support Peak Vista via remote troubleshooting. Utilize knowledge of hardware and software troubleshooting to assist callers in over the phone technical support to best resolve their issue. Assist with overseeing clinics across several different locations and provide Tier 2 Technicians with additional support when on-site troubleshooting is required.



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Advocate Tier 1

  • Jul 2019 - Dec 2019

  • Assist Microsoft Engineers, and business professionals to create an optimal support experience. • Facilitate communication, and ensure all individuals are engaged and actively troubleshooting. • Interpret technical information and translate this to non-technical individuals. • Ensures confidentiality of customers and internal Microsoft policies. • Assist Microsoft Engineers, and business professionals to create an optimal support experience. • Facilitate communication, and ensure all individuals are engaged and actively troubleshooting. • Interpret technical information and translate this to non-technical individuals. • Ensures confidentiality of customers and internal Microsoft policies.



Alliance Mobile

• United States
• Retail
• 1 - 100 Employee

• Sales Representative

  • Mar 2017 - Jun 2019

  • Uncover customers’ needs using qualifying questions. • Provide a complete solution to customers’ needs; include accurate pricing and promotions. • Correct billing discrepancies in a timely and efficient pace. • Ensure the success of the business by exceeding personal goals set by company. • Troubleshoot technological issues, utilizing mobile devices and computers. • Uncover customers’ needs using qualifying questions. • Provide a complete solution to customers’ needs; include accurate pricing and promotions. • Correct billing discrepancies in a timely and efficient pace. • Ensure the success of the business by exceeding personal goals set by company. • Troubleshoot technological issues, utilizing mobile devices and computers.



Calvin Klein

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Jul 2015 - Jun 2017

  • Handled customer needs, such as questions or concerns they might have. • Communicated with fellow associates about store tasks. • Serviced every customer equally and respectfully under all conditions. • Handled customer needs, such as questions or concerns they might have. • Communicated with fellow associates about store tasks. • Serviced every customer equally and respectfully under all conditions.