Experience

AiRISTA

• Software Development
• 1 - 100 Employee

• Support Engineer/Project Manager

  • Jul 2022 - Present

  Provide onsite/remote technical implementation and support services for the Airista Flow Real Time Location Solution (RTLS) and RFID Solutions. Provide onsite/remote technical implementation and support services for the Airista Flow Real Time Location Solution (RTLS) and RFID Solutions.



Leidos

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Administrator/Site Manager

  • Apr 2019 - Jul 2022

  Oversees daily operations of AHLTA/CHCS and DII systems at the customer site to ensure system availability. Responsible for resolving complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of server and desktop hardware and software. Supervises and coordinates the activities of workers who provide problem solving support. Manages overall installation and maintenance of hardware and software; monitors overall system performance. Assists the chief of information services and communicates with external Leidos and customer resources for planned site activities and implementation actions. Manages site deliverables, ensuring quality and timeliness of services. Coordinates system availability and preventive maintenance of systems, including peripherals. Responsible for backups of CHCS/AHLTA/CoPath/Consoleworks Systems. Log and track downtimes of various medical systems for NMC Portsmouth and outlying clinics via the Downtime Reporting System (DRS). Perform Server Integrity Checks daily to ensure system stability. Ensure stability of and troubleshoot Electronic Transfer Units (ETU) on a daily basis. Monitor/Stop/Start/Troubleshoot background processes within CHCS. Work tickets daily for CHCS/AHLTA, computer issues, network issues, etc. Troubleshoot hardware issues (repair/replace as needed. Route and work trouble tickets daily via Remedy and Service Now ticketing program. Work tickets daily for CHCS/aHLTA, computer issues, network issues, etc. Troubleshoot hardware issues (repair/replace as needed. Show less



ABBTECH

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Service Desk Technician

  • Aug 2018 - Sep 2018

  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Provide great troubleshooting and customer service to DoD clients. Maintain daily performance and computer systems. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Provide great troubleshooting and customer service to DoD clients. Maintain daily performance and computer systems.