Experience

Fountain Tire

• Canada
• Retail
• 500 - 600 Employee

• Mgr., Customer Care & Digital Projects

  • Jul 2018 - Present

• Business Analyst

  • Jan 2015 - Present



RBC

• Account Manager

  • Mar 2013 - Dec 2014



Fountain Tire

• Canada
• Retail
• 500 - 600 Employee

• Business Analyst

  • Feb 2009 - Mar 2013



Fountain Tire; Corporate Head Office

• Business Analyst

  • Feb 2009 - Mar 2013

  I started in this position as a trainer, helping develop a 3-day course that all the store users would attend before being converted to the Microsoft Dynamics AX system. While the system was still in a development phase I evolved to a power user and tester and took on the business analyst role. As the project transitioned into the roll-out phase I was the main point of contact for Tier-2 support for the help desk and the roll-out team. During the roll-out phase we continued designing and testing system enhancement developments as the need was presented. Currently I am continuing to develop the point of sale processes for more than140 stores and 6 retread plants. I am responsible for reporting issues, testing fixes, and creating enhancement specifications for bugs. As well as assisting in the development of advanced training materials. My time is split supporting our help desk as a Tier-3 consultant for how-to processes and general Dynamics expertise; continued development and testing of more efficient processes; developing advanced training materials; assisting on special projects, including national account integrations and warranty user groups; as well as visiting stores for trouble shooting and firefighting. I have been in the current position more than 3 years and my responsibilities have continued to grow steadily.Achievements:- Development of retail system in the ERP project- Retread process standardization project- Dynamics AX and Gtracs integrations project- Lead End-user group sessions- Lead data management project- National Account integration project- Goodyear Warranty integration project- G3X-Wholesale Direct integration project-Customer cleanup project



Fountain Tire

• Canada
• Retail
• 500 - 600 Employee

• Assistant Manager

  • Sep 2007 - Oct 2008

  As assistant manager of the Sherwood Park location I was responsible for operation and profitability of the store as well as managing a 12 person staff. As assistant manager of the Sherwood Park location I was responsible for operation and profitability of the store as well as managing a 12 person staff.



Canon Canada - Business Solutions Division

• Account Executive - Outside Sales Rep

  • Apr 2007 - Sep 2007



Fountain Tire; Edmonton

• Inside Sales / Assistant Manager

  • May 2006 - Aug 2006



Fountain Tire; Edmonton Truck Center

• Special Project Manager

  • May 2005 - Aug 2005

  I helped the Operations team fill the management responsibilities that were left vacant during the transition of store management from one individual to another. I helped the Operations team fill the management responsibilities that were left vacant during the transition of store management from one individual to another.



Fountain Tire; Corporate Head Office

• Pricing and Product Coordinator - Coop Student

  • May 2003 - Aug 2004

  Achievements:Job responsibilities included price analysis of Fountain Tire's passenger, light truck and commercial truck tires as well as a battery project. Furthermore, the job description included initiating negotiations with key suppliers and new product launch initiatives. Here I developed strong analysis and communication skills. I was often responsible for presenting my findings to the executive team, store managers and other key stakeholders. - Created a new and innovative tool for competitive price analysis in the passenger and light truck tire marketsRe-positioned consumer tire lines with respect to priceIncreased passenger and light truck gross profit by approximately $500,000, versus the budgeted increase of $250,000 in 1 yearConducted a pricing survey of 100 competitors in the medium truck tire market.Launching the Goodyear Assurance brandsIntroduction of the Cooper and Pro-Comp brandsImplementation of a new battery supplier and pricing program



Fountain Tire; Edmonton Truck Center

• Inside Sales

  • Oct 2002 - Jan 2003



Fountain Tire

• Canada
• Retail
• 500 - 600 Employee

• Service Truck Tire Technician

  • Jan 1996 - Jan 2002